Alice Lyon
Melbourne,Australia
Summary
Results-driven professional with a strong background in administration and customer service. Exceeds sales goals through effective claims processing and meticulous documentation, enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Claims Assistant
Gallagher Bassett
Melbourne, VIC
11.2024 - Current
- Obtained relevant treatment documentation from medical providers to support claims.
- Prepared detailed documentation supporting all activities related to each claim processed.
- Participated in audits and reviews of claims to ensure accuracy and adherence to guidelines.
- Gathered necessary information from clients for effective claims processing.
- Entered data into the claims management system for accurate record-keeping.
- Organized records of claims correspondence and documentation for easy retrieval.
- Set up meetings, medical appointments, and depositions.
- Participated in regular training sessions designed to keep up-to-date on industry laws and regulations pertaining to insurance claims handling practices.
Administrative Assistant
CaSPA Aged Care
Melbourne, VIC
01.2021 - 11.2024
- Supported management staff with scheduling meetings, preparing agendas, taking minutes, and maintaining organized records to facilitate effective communication.
- Assisted with HR administration, focusing on reporting, recruitment processes, and maintaining training records to ensure compliance.
- Ensured smooth program operations by coordinating support for on-duty staff and managers, contributing to overall program success.
- Rostering and scheduling of services using templates in accordance with relevant awards and agreements.
Marketing and Social Media Intern
Busybird Publishing
Melbourne, VIC
12.2020 - 06.2021
- Managed daily social media interactions by responding to direct messages, comments, and inquiries promptly.
- Monitored social media platforms to identify and engage with audience interactions.
- Researched current social media trends to uncover potential growth strategies.
- Generated ideas for new content topics based on user feedback and data analysis.
- Designed user journeys across multiple devices and channels.
Junior Digital Marketing Assistant
Spear & Jackson
Melbourne, VIC
05.2019 - 07.2020
- Optimized SEO to enhance search engine visibility for Amazon listings, contributing to increased traffic.
- Data Analysis: Analysed performance metrics and provided insights to enhance campaign effectiveness.
- Conducted competitor analysis to identify strengths and weaknesses in current strategies.
- Compiled and presented regular reports on campaign performance and key metrics to inform strategic decisions.
- Customer Engagement: Interacted with customers, addressed inquiries, and maintained positive relationships.
- Provided exceptional customer service to ensure customer satisfaction.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Customer Service Representative
David Jones
Melbourne, VIC
06.2019 - 03.2020
- Assisted customers with menu selections and special requests.
- Responded to customer inquiries promptly and professionally, enhancing overall satisfaction.
- Processed cash transactions and customer payments accurately, ensuring smooth checkout experiences.
- Collaborated with team members to ensure efficient service during peak hours.
- Trained new staff on café procedures and customer service standards.
- Prepared and served a variety of coffee beverages and pastries.
- Maintained cleanliness and organization of the café environment.
- Monitored inventory levels and restocked supplies.
Education
Bachelor of Media and Communications - Cinema and Screen Studies
Swinburne University of Technology
Hawthorn11-2023
Skills
- Customer relationship management
- Data entry
- Document management
- Quality assurance
- Production support
- Administrative support
- Inventory monitoring
- Team collaboration
- Proficient in Adobe Suite
- Content creation
- Social media monitoring
- Production workflow
Timeline
Claims Assistant
Gallagher Bassett
11.2024 - Current
Administrative Assistant
CaSPA Aged Care
01.2021 - 11.2024
Marketing and Social Media Intern
Busybird Publishing
12.2020 - 06.2021
Customer Service Representative
David Jones
06.2019 - 03.2020
Junior Digital Marketing Assistant
Spear & Jackson
05.2019 - 07.2020
Bachelor of Media and Communications - Cinema and Screen Studies
Swinburne University of Technology