Alice McDonald
St Lucia,QLD
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed at Target Australia. Excelled in fast-paced environments, demonstrating exceptional time management and effective communication. Achieved significant improvements in customer experience and sales targets through meticulous attention to detail and reliability. Skilled in both retail and event serving, showcasing versatility and a strong work ethic. Enjoys fostering youth development as a sports coach at Rockhampton Water Polo, and has a passion for helping others, being creative, and spending time with animals and loved ones.
Overview
2
2
years of professional experience
Work History
Event Server
Pop up Polo Rockhampton
Rockhampton , QLD
06.2023 - 06.2025
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Assisted in setting up banquet tables and chairs for events.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Transported prepared food items from the kitchen to the designated area for serving purposes.
Retail Sales Associate
Target Australia
Rockhampton, QLD
11.2023 - 03.2025
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Completed transactions in an efficient manner while providing excellent customer service.
- Cleaned shelves, counters and tables to maintain organized store.
Sport Coach
Rockhampton Water Polo
Rockhampton , QLD
01.2023 - 01.2025
- Instructed players on proper techniques, strategies, rules and regulations of the sport.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
Education
Bachelor of Paramedicine/Bachelor of Nursing - Health Sciences
Australian Catholic University
Brisbane, QLD11-2029
High School Graduate -
The Rockhampton Grammar School
Rockhampton, QLD11-2024
Certificate 3 - Fitness
Vocational Education
Rockhampton, QLD08-2024
Certificate 2 - Active Volunteering
Vocational Education
Rockhampton, QLD10-2023
Skills
- Customer service
- Strong teamwork
- Reliability and punctuality
- Decision-making
- Effective communication
- Time management
- Attention to detail
Affiliations
- Play various sports: hockey, water polo, gym
- Community service: volunteering
- Creative: baking, crafts
Accomplishments
- Australian Olympic Change Maker Award
- Participant in Zonta International Womens Day Young Women in Leadership Award
- Captained various sporting teams
References
References available upon request.
Timeline
Retail Sales Associate
Target Australia
11.2023 - 03.2025
Event Server
Pop up Polo Rockhampton
06.2023 - 06.2025
Sport Coach
Rockhampton Water Polo
01.2023 - 01.2025
Bachelor of Paramedicine/Bachelor of Nursing - Health Sciences
Australian Catholic University
High School Graduate -
The Rockhampton Grammar School
Certificate 3 - Fitness
Vocational Education
Certificate 2 - Active Volunteering
Vocational Education
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