Alice Milic
Botany,NSW
Summary
I am a committed and motivated Acting Manager of the Security Response Team that's dedicated to keeping the Group, its people and customers safe against threats and disruptions, and enable profitable growth. I lead the Security Response team that provides a secure environment for our people, business and communities both domestically and internationally as the first line response to physical security incidents. I have strong attention to detail, demonstrate a high level of ownership and initiative by possessing exceptional work ethic and a desire to go above and beyond to exceed company expectations. I thrive in a fast-paced, deadline-driven environment to manage expectations of keeping our people safe.
Overview
16
16
years of professional experience
Work History
Acting Manager - Security Response
Commonwealth Bank
Sydney, NSW
01.2023 - Current
- Provide a safe and secure environment for our people, business and communities across CBA and Bankwest.
- First line response to physical security incidents, both domestically and internationally.
- Reporting incidents in detail, analyzing and recommending remediation steps.
- Developing incident response plans ranging from different levels of aggression, malicious damage, theft, to armed robbery events and more.
- Monitoring emergency events and natural disasters to ensure staff are notified of recommended safety procedures within an acceptable timeframe.
- Investigated suspicious activities or incidents in order to identify potential threats or vulnerabilities.
- Evaluated security alerts from various sources to determine severity level and appropriate response action.
- Reviewing all incident reports for quality assurance and escalating to the relevant internal business units such as Protective Security, Health Safety & Wellness, Workplace Relation and People Safety.
- Manage and train team members in order to improve their job performance.
- Conduct site reviews, security audits and make recommendations.
- Enforced level of care and evaluate compliance with frameworks.
- Coordinated with local law enforcement agencies regarding security matters for case monitored incidents.
- Participated in internal meetings with executive leadership teams and key stakeholder from across the group.
- Assess protection solutions across the retail banking network by managing the guarding portfolio and responsible for redeployment of guards.
Senior Customer Banking Specialist
Commonwealth Bank
Sydney, NSW
01.2020 - 01.2023
- Provided customer service and support to clients regarding banking products.
- Analyzed financial statements and credit reports to determine potential borrowers.
- Identify lending and business opportunities.
- Issued loan applications and collected required documentation from borrowers for loan processing.
- Identified opportunities to cross-sell additional banking products or services based on customer needs.
- Exceeded customer service satisfaction ratings in surveys.
- Ensuring customer’s enquiries and needs are met, always delivering the right solutions in a timely manner.
- Daily planning to action enquiries, follow up and delegated tasks.
- Provided guidance and assistance to junior staff members as needed.
Business Development Manager
UNIfied Energy Services
Sydney, NSW
12.2018 - 01.2020
- Identified potential clients, built relationships, and negotiated contracts.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Analysed customer feedback to identify areas for improvement in products and services offered.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Supported sales team members to drive growth and development.
- Conducted market research and identified potential customers for renewable energy products.
- Knowledge of Government rebates across all states for renewable energy initiatives.
Business Development Manager
AM Winter Group
Sydney, NSW
09.2017 - 12.2018
- Developed and implemented strategies to improve customer service processes.
- Created and maintained a database of customer information and contact details.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Assisted with the creation of marketing materials.
Sales Consultant
No1 Property Guide
Gold Coast, QLD
01.2017 - 08.2017
- Identifying and meeting customer needs for house and land packages.
- Knowledge of the QLD property market.
- Building strong rapport with clients whilst providing a professional and consultative approach.
- Implemented successful sales strategies.
- Identified potential buyers through cold calling and inbound leads.
Project Co-Ordinator
Mint360property
Sydney, NSW
02.2015 - 12.2016
- PA duties to the Director of Project Department.
- Supporting with Project Marketing and assisting the Residential Sales team.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Generated reports summarizing key performance indicators.
- Managing inbound calls, email enquiries and assisting clients at the project showrooms.
Sales Co-Ordinator
Morton Real Estate
Sydney, NSW
10.2014 - 02.2015
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Prepared reports on sales activities, revenue, expenses, and other key metrics.
- Provided administrative support to the sales team including preparing sales packs, scheduling meetings and auctions, preparing presentations and managing enquiries.
- Supported nine full-time Sales Agents throughout the beginning to end processes of residential sales.
- Assisted with new proposals for potential customers.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Identified and proactively solved complex strategy problems that impacted sales management and business direction.
Dietitian Assistant & Speech Pathology Assistant
South Eastern Sydney Local Health District
St. George Hospital, NSW
07.2011 - 10.2014
- Assisted in developing and implementing nutrition care plans for patients.
- Conducted nutritional assessments to identify health risks and recommend dietary modifications.
- Provided education on food safety, healthy eating habits, and proper nutrition.
- Monitored patient progress by evaluating lab results, weight changes, and other indicators of health status.
- Collaborated with physicians, nurses, and other healthcare professionals to develop comprehensive treatment plans for patients requiring special diets.
- Treated patients and team members with dignity and respect.
- Assisted Speech Pathologist with patient assessments and evaluations.
- Implemented individualized treatment plans according to each client's needs.
- Collaborated with other health professionals to ensure optimal care for clients.
- Monitored progress of patients during therapy sessions and reported findings to Speech Pathologist.
Retail Sales Assistant
Supre
Sydney, NSW
01.2008 - 07.2011
- Retail sales assistant as a casual position from the age of 15 working myself up to floor co-ordinator and promoted to 2IC within a short period of time at the Sydney Flagship store.
- Greeted customers and provided excellent customer service.
- Operated the cash register, accepted payment, and issued receipts.
- Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Finance Services
Certificate III in Financial Services
NSW2020
Real Estate
Real Estate Licence
NSW2015
Certificate IV
Nutrition & Dietetics Services
NSW2011
Higher School Certificate
South Sydney High School
NSW2010
Skills
- Staff & Performance Management
- Security Team Leadership
- Report Analysis
- Company Risk Mitigation
- Safety and Security Procedures
- Operations Management
- Verbal and Written Communication
- Leadership Skills
- Time Management
- Complex Problem-Solving
- Law Enforcement Liaison
- CPR and First Aid Training
Languages
Swedish
Native/ Bilingual
English
Native/ Bilingual
Serbian
Full Professional
Affiliations
- Fitness and wellbeing.
- Networking and meeting new people.
- Food and culture.
- Learning new skills and hobbies.
References
References available upon request.
Timeline
Acting Manager - Security Response
Commonwealth Bank
01.2023 - Current
Senior Customer Banking Specialist
Commonwealth Bank
01.2020 - 01.2023
Business Development Manager
UNIfied Energy Services
12.2018 - 01.2020
Business Development Manager
AM Winter Group
09.2017 - 12.2018
Sales Consultant
No1 Property Guide
01.2017 - 08.2017
Project Co-Ordinator
Mint360property
02.2015 - 12.2016
Sales Co-Ordinator
Morton Real Estate
10.2014 - 02.2015
Dietitian Assistant & Speech Pathology Assistant
South Eastern Sydney Local Health District
07.2011 - 10.2014
Retail Sales Assistant
Supre
01.2008 - 07.2011
Finance Services
Certificate III in Financial Services
Real Estate
Real Estate Licence
Certificate IV
Nutrition & Dietetics Services
Higher School Certificate
South Sydney High School
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