Alice Muhirwa

A dedicated and resourceful professional with a background in Psychology and extensive experience within the disability and support sectors. Currently serving as an Intake Advocate at ADA Australia, I specialise in delivering person-centred care and facilitating smooth intake processes for individuals requiring Aged Care of Disability advocacy. With a strong commitment to advocacy, I ensure that clients receive timely support and accurate referrals. My work in previous roles has honed my ability to coordinate, manage, and assess service needs while maintaining high standards of professionalism and empathy.

With proven expertise in NDIS processes, crisis management, and team collaboration, I am committed to improving service delivery and outcomes for clients. I am continually looking for innovative ways to support vulnerable populations. Adept at working independently and in team environments, I bring a strong work ethic, resilience, and the drive to make a meaningful difference in the lives of others.

• Achieved 100% compliance on first completed NDIS plan, demonstrating strong attention to detail and understanding of policy requirements.
• Built strong, person-centred relationships with clients from diverse cultural backgrounds, with varying disabilities and mental health conditions.
• Quickly adapted to a new department to provide support where needed, undertaking prompt training to ensure seamless service delivery.
• Selected to train and mentor new staff within six months, reflecting high performance, initiative, and leadership potential.
• Successfully de-escalated complex incidents involving NDIS and Aged Care clients in crisis, using empathy and effective communication strategies.
• Regularly entrusted with higher-level responsibilities in the absence of management, showcasing reliability and strong leadership skills.

• Red Cross
• Lady Cilento Children’s Hospital (Radio Lollipop)
• DrugARM
• Rosie’s Volunteer