Summary
Overview
Work History
Skills
Languages
Timeline
Barista

Alice Ngo

Melbourne ,Vic

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

2
2
years of professional experience

Work History

Barista

Garden View Coffee
10.2021 - 01.2023
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Promoted additional items with beverages, increasing store sales.
  • Used POS system to accurately enter orders and process payments.

Waitress FOH

Nene Chicken
10.2020 - 04.2021
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Learned and adapted quickly to new technology and software applications.

Skills

  • Exceptional Customer Service
  • Cash Register Operation
  • Ability to Adapt
  • Solid Problem Solver
  • Guest Satisfaction

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Garden View Coffee
10.2021 - 01.2023

Waitress FOH

Nene Chicken
10.2020 - 04.2021

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Alice Ngo