Alice Nguyen

With the experience of customer service , I can solve problems related to products and services by verifying complaints from customers, identify the cause of the problem, choose and explain the best solution, immediate repair or adjustment; follow up to make sure the problem is resolved and pleasing customers. I am looking forward to becoming a member of the team so I can contribute my effort for development of the company.

CUSTOMER SERVICE ASSISTANT/ SALES CONSULTANT

TOMMY HILFIGER - Pit Street Mall Westfield, Sydney 11/2023 to Current

MINISO VIETNAM - Hanoi, Vietnam 03/2017 to 03/2018

NOVALAND REAL ESTATE GROUP - Ho Chi Minh City, Vietnam 08/2019-12/2019

SHINHAN BANK - Ho Chi Minh City, Vietnam 03/2020-09/2020

• Build and maintain relationships with clients.
• Create compelling sales pitches.
• Sell the company's products and services.
• Complete all paperwork relating to a sale.
• Perform research on the competition's services.
• Reach out to potential clients to inform them about our products and services.
• Learn the products and services offered, including the sales terms (e.g. special features, return and warranty policies)
• Set targets for the sales department
• Collaborate with the marketing department to prepare common strategies
• Monitor sales numbers and marketing metrics
• Creating content
• Generating ideas for content
• Developing a content strategy
• Editing content
• Keeping track of progress on projects
• Updating old content
• Testing content elements such as headlines
• Analyze market trends
• Ensure sales team is up-to-date with business targets
• Motivate sales team to achieve great results

• Greet and escort customers to their tables
• Taking orders from customers, and advising on daily specials or allergens
• Describing the differences in coffee beans and roasts to customers
• Grinding coffee using a coffee grinder and adjusting the grinder as needed
• Preparing espresso-based coffee drinks, such as long black, flat white, caffè latte and cappuccino
• Serve food and drink orders
• Deliver checks and collect bill payments
• Provide excellent customer service to guests
• Operating a point-of-sale terminal and EFTPOS machine.
• Cleaning coffee grinders, coffee machines, blenders and equipment.
• Refilling drink fridges and snack displays.
• Cleaning and maintaining service area to food safety standards.
• Ordering, receiving and distributing stock supplies
• Packaging food and beverages for sale.

F&B ATTENDANT 

Pullman Reef Casino Hotel - Cairns, QLD 10/2022 to 11/2022

Hastings People Hospitality Agency - Sydney, NSW 06/2023 to Current

• Delivering exceptional Customer Service
• Maintaining the service area
• Delivery of food and drinks
• Washing up and general cleaning
• Basic food preparation and safety (making sandwiches and salads)
• Cash handling and register operation
• Provision of excellent customer service
• Knowledge of Food Safety requirements
• Previous Bar experience
• Be able to work independently
• Experience in a fast-paced hospitality environment
• Great presentation and customer service skills
• Willingness to be part of an enthusiastic and motivated team
• Willingness to jump into any task required, cleaning, food preparation and customer service
• Strong awareness of Hygiene & Food Safety Standards

• Pullman Reef Hotel Casino:

Merchant Cafe Supervisor: Suran - 0474556569

Banquet Supervisor: 0413872009

• Toby's Estate Coffee:

Manager: Ingrid - 0401219996