Alice Wood

Managing what is regarded as a remote store has come with many challenges but has given me a great sense of achievement. Using my strengths in communication to collaborate with regional management and my ability to coach staff effectively has resulted in Prouds Devonport becoming a successful, profitable store that has established its place in Devonport as a staple for people looking quality service. I am particularly proud of the healthy, positive work place I have developed, a place that people are happy to work and are given the opportunity to grow professionally.

In my time at Prouds Devonport I have developed a number of invaluable skills;

- Recruitment and selection of new employees and then overseeing their training and development.

-Effective use of various sales reports and how to translate the information into coaching or merchandising within the store.

-Handling grievances both with customers and within the team.

- Implementing and creating store policies for the purpose of store security and to minimise shrinkage.

As Assistant Manager I had many similar responsibilities as my role as Store Manager, I also had the task of supporting the Store Manager and assisting them in actioning changes in store and being a reflection of their standards and management style when they were not present.

I held multiple positions throughout my time at Splash. I attribute a lot of my initial professional growth and development of my work ethic to this period of my working life. I gained the abilities to be flexible, self driven and and understanding of general day to day tasks required in a business of that size and how important it was for each person to do their part to have the centre run smoothly and safely for staff and patrons.