Alice Owen
Gaven,QLD
Summary
Registered Nurse skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with Knowledge and experience with medication administration, wound care, patient education, patient assessment, and care coordination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse
Harbour Quays Aged Care
01.2024 - 08.2024
- Administered medications and monitored patient responses to treatments.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Documented patient progress and maintained accurate medical records.
- Educated patients and families on health management and wellness practices.
- Implemented infection control protocols to maintain a safe environment.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Managed wound care cases, implementing evidence-based practices to promote healing and prevent infection complications.
Assistant in Nursing
PRN Healthcare
06.2022 - 01.2024
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, documenting care provided and observations made.
- Advocated for patients' needs, facilitating communication between patients and healthcare providers.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Customer Service Supervisor
Coles Supermarket
09.2018 - 06.2022
- Supervised customer service team, ensuring high-quality support and satisfaction.
- Resolved escalated customer issues effectively, improving overall service experience.
- Successfully on-boarded numerous new hires, providing comprehensive customer service training that led to higher retention rates.
Fast Food Crew Trainer
McDonald's
09.2015 - 09.2018
- Trained new crew members on food safety protocols and service standards.
- Implemented efficient workflows to enhance order accuracy and customer satisfaction.
- Conducted performance evaluations to identify training needs and areas for improvement.
Education
No Degree - Midwifery
Southern Cross University
NSWBachelor of Nursing - Nursing
Griffith University
QLD12-2022
Year 12 -
Benowa State High School
Gold Coast, QLD11-2019
Skills
- Medication and IV administration
- Documentation and charting
- Patient education
- Infection control measures
- Wound care
- Compassion and empathy
- Working within the interdisciplinary team
Certification
Registered Nurse AHPRA Registration number NMW0002708863 Expiry 31/05/2026
HLTAID009 Provide Cardiopulmonary Resuscitation To be renewed 09/12/2025
HLTAID011 Provide First Aid 12/06/2023-12/06/2026
Timeline
Registered Nurse
Harbour Quays Aged Care
01.2024 - 08.2024
Assistant in Nursing
PRN Healthcare
06.2022 - 01.2024
Customer Service Supervisor
Coles Supermarket
09.2018 - 06.2022
Fast Food Crew Trainer
McDonald's
09.2015 - 09.2018
No Degree - Midwifery
Southern Cross University
Bachelor of Nursing - Nursing
Griffith University
Year 12 -
Benowa State High School
Clinical Placements
2023- Tweed Hospital antenatal/birth suites/ postnatal/ theatre (July-December)
2022- Gold Coast University Hospital Theatre (320hours)
2022- Gold Coast Private Hospital General Medical Ward (160 hours)
2022- Robina Hospital Extended Stay Mental Health (80 hours)
2021- Gold Coast Private Hospital Surgical Ward (80 hours)
2021- Gold Coast University Hospital Cardiac Ward (160 hours)
2021- Logan Hospital Adult Womens Mental Health Ward (80 hours)
2020- OzCare De Paul Villa Southport (80 hours)