Alice Porter

• Contributing to overall business performance through team collaboration in consistently exceeding sales targets of between $4,000 and $6,000 per day.
• In-person rapid rapport building, assessment consumer needs and delivery of appropriate assistance in meeting those needs.
• Maintaining a warm, welcoming and professional demeanour in a fast-paced, dynamic environment.
• Communication with key stakeholders to implement visual merchandising strategies and the smooth operation of the store.
• Executing inventory management, maintaining precise stock levels and supporting replenishment processes.

• Weekly 50-minute one-on-one youth mentoring sessions are delivered via an online platform.
• Mentoring two young people, one undertaking the 10-week help-seeking program and one undertaking the 17-week social-emotional development program.
• Facilitation of structured skill-building and goal-setting conversations, adapted to each young person's needs and goals.
• Maintaining professional boundaries, adhering to program protocols, and structure.
• Collaboration and engagement in supervision with a case manager.

• Developed and led the customer experience strategy project for the online AI interface, implemented over six months, and delivered on time.
• Developed and implemented marketing strategies and content through advertising and social media, increasing interface traffic by 257% within three months of launch.
• Retention of 75% of users following initial sign-up during the first year post-launch.
• Undertook research into user experience best practices for development, combining my findings with unique Octant AI user requirements post-launch to refine the interface.
• Collection and analysis of customer feedback to inform decision-making and interface adjustments.
• Coordination with product development stakeholders, negotiating a middle ground between aspirational product goals and operational constraints.
• Plan and host virtual and in-person events for networking, promotion, and education.

• Caseload management of 17 young people (aged between 10 months and 17 years old) in the ongoing intervention team.
• Collaborated with key stakeholders to realise meaningful family engagement to achieve reunification of an Aboriginal family.
• Successful transition to adulthood is a process for a young person, involving referral of the case to external support services.
• Developed strong relationships with carers, support workers, agencies, parents, and residential staff to coordinate appropriate placements for each case.
• Maintained detailed and objective case notes for all interactions.
• Adherence to the policies of DCSSDS and the Child Protection Act 1999 (Qld).
• Development of new case plans and review of existing case plans.
• Management of financials within budget: carer payments, refunds, transition to adulthood payments and distibution of gift cards.

• Managed a revolving caseload of approximately 16 active clients and 30+ cases under investigation.
• Preliminary investigation on all new cases.
• Developing culturally appropriate, professional, and non-judgmental relationships with families involved with the department and the wider community, using flexible communication skills and rapport-building.
• Development of effective and collaborative relationships with colleagues.
• Adherence to departmental policies, procedures, and objectives.
• Maintenance of accurate and objective records of all stakeholder interactions.
• Safe transportation of children.

• 50-hour vocational placement through QUT.
• Completion of mandatory departmental training.
• Engaged with children of varying ages, supervised family contact, maintained accurate and objective case notes.
• Adhered to the confidentiality and policies of the DCSSDS.

Primary carer responsibilities during family leave.

• Practical, creative skills to create and repair costumes for stage productions.
• Problem solving, working under pressure and creative thinking.
• Working in a collaborative environment with other costumers, creative directors and actors.

• 50-hour vocational placement through TAFE Queensland.
• Call centre support for service users.
• Developed rapport with service users by taking a compassionate approach to communication.
• Assessed service user needs through open questions and a non-judgmental approach.
• Linked service users to practical supports such as rental assistance, food vouchers, GoCard, and furniture delivery.
• Connected service users with internal and external support services.
• Screened and directed calls.

• 50-hour vocational placement through TAFE Queensland.
• Developing rapport and establishing trust with service users by embodying a welcoming and inclusive approach to communication.
• Linking service users to established internal supports and referring to external supports where appropriate.
• Adhering to confidentiality policies and organizational systems.
• Collaborating with peers and service users to solve problems.

• Recruited for facilities management and architecture clients.
• Conducted candidate screenings and interviews to identify talent for client positions.
• I placed over 50 calls per day, developing a client and candidate network.
• Managed full recruitment cycle from job posting to offer negotiation, ensuring timely placements.
• Conducted resume reviews and candidate selection.
• Managed negotiations and matched candidates with client needs, while building strong internal and external professional relationships.

• Supported four legal professionals: a partner, two senior associates and an associate working on front-end and back-end construction matters.
• Oversaw administration for over 50 unique legal matters at any given time.
• Preparation of legal documents, calendar management, screening and directing calls, production and distribution of invoices, maintenance of filing systems and technical troubleshooting.
• Professional communication with barristers, external experts, and clients.
• Produced accurate work in short time frames and maintained a supportive professional demeanor.

• Provided secretarial support for a rotation of over 30 personal injury matters, held by a partner and associate lawyer.
• Managed legal documentation and correspondence, communicated with plaintiffs and defendants, and maintained filing systems.
• Coordinated scheduling of court appearances and client meetings, optimizing calendars.
• Worked to precise deadlines and documented detailed memorandums.