Alice Prasad
1 Peggy Crescent Redbank Plains,Brisbane
Summary
Knowledgeable Customer Consultant with background in providing top-tier customer service and resolving complex issues efficiently. Successfully managed customer relationships and improved satisfaction levels through proactive approach. Demonstrated strong communication and problem-solving skills in all interactions, ensuring seamless customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Consultant
Bendigo Bank
07.2024 - Current
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Assisted in the development of training materials for new hires, improving overall team performance and knowledge.
- Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.
- Organized regular meetings with team members to review performance metrics and set goals for continuous improvement in service delivery.
- Provided expert guidance on products and services, helping customers make informed decisions that best suited their needs.
- Streamlined communication channels between departments, ensuring timely resolution of customer inquiries.
Logistics Coordinator
Coles Distribution Centre
12.2022 - 02.2024
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Optimized shipping schedules to boost supply chain efficiency.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
Checkout Supervisor
Countdown Supermarkets
02.2014 - 02.2022
- Serve customers using customer service standards.
- Recruit, hire and train staff for checkout duties and online shopping
- Handled and dealt with Health and Safety issues
- Duty Managers license
- Quickly and accurately counted drawers at the start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Organize stock inventories
- Help customers with enquiries
- Resolve customer disputes
- Handling Cash
- Operate office equipment (copy, fax and scanning machines) - Address customers’ complaints and enquiries promptly.
- Develop proper service recovery gestures that comply with established guidelines to ensure customer satisfaction.
- Ensure that staffs follow proper procedures for customer security, financial transactions, and dress codes.
- Answering all incoming calls and handling caller’s inquiries
- Plan and prepare Rosters under their required operating ratio
- Collaborated with managers and human resources in building talented teams dedicated to customer satisfaction.
- Assisted in the recruitment and training of key talents to address department needs.
- Checked workers and recorded performance for presentation to shift leaders.
- Supported production line, reporting the need for additional staff and resources.
- Banking payroll and cash office
- Online shopping
Education
Level 2 Computing Course - Level 2 Computing Course
Te Wanaga O Aotearoa
Wellington2014
Caregivers Service International Ltd
Wellington2009
Fiji School Leaving Certificate
Rishikul Sanatan College
Fiji Island2008
High School -
Rishikul Sanatan College
Fiji Island2008
Skills
- Handling Complaints and Enquiries
- Computer Proficiency
- POS System Troubleshooting
- Consultative Sales
- Previous customer service experience Attention to detail
- Helpful and reliable
- Well presented
- Eftpos transactions and cash handling work under pressure
- Determined
- Friendly
- Quick learner and can multitask
- Love to meet new people
- Microsoft office (word, powerpoint, publisher and excel) Retail experience
Referees
Upon Request
Hobbies and Interests
Listening to music, meeting new people and travelling
Timeline
Customer Consultant
Bendigo Bank
07.2024 - Current
Logistics Coordinator
Coles Distribution Centre
12.2022 - 02.2024
Checkout Supervisor
Countdown Supermarkets
02.2014 - 02.2022
Level 2 Computing Course - Level 2 Computing Course
Te Wanaga O Aotearoa
Caregivers Service International Ltd
Fiji School Leaving Certificate
Rishikul Sanatan College
High School -
Rishikul Sanatan College
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