ALICE SOUTHWELL
Callaghan
Summary
Dynamic and customer-focused professional with experience in both hospitality and customer service. As a Junior Barista at Bun Coffee in Byron Bay, I developed strong coffee-making skills, ensuring high-quality beverages and exceptional customer satisfaction. Additionally, my role as a receptionist and waitress at South Tweed Sports allowed me to effectively manage front-of-house operations, greet guests, and provide excellent service in a fast-paced environment. Adept at multitasking, problem-solving, and fostering positive relationships with customers.
Overview
4
4
years of professional experience
Work History
Junior Barista
Bun Coffee Byron Bay
08.2024 - 02.2025
- Insured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.
- Contributed positively to workplace morale by maintaining an upbeat attitude and fostering camaraderie among colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Receptionist
South Tweed Sports Club
01.2024 - 01.2025
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled, coordinated and confirmed restaurant bookings and large functions.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Waitress and Bar Staff
South Tweed Sports Club
03.2021 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to ensure smooth service during peak hours.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
Education
Bachelor of Speech Therapy - Speech Pathology
University of Newcastle
Newcastle, NSW10-2028
High School Diploma -
St Hilda's School
Gold Coast, QLD11-2023
Diploma - Business
Barrington College
Gold Coast, QLD09-2023
Skills
- Maintaining Clean Environments
- Strong Organizational Abilities
- Effective Multitasking
- Collaborative Mindset
Timeline
Junior Barista
Bun Coffee Byron Bay
08.2024 - 02.2025
Receptionist
South Tweed Sports Club
01.2024 - 01.2025
Waitress and Bar Staff
South Tweed Sports Club
03.2021 - 01.2025
Bachelor of Speech Therapy - Speech Pathology
University of Newcastle
High School Diploma -
St Hilda's School
Diploma - Business
Barrington College
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