Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALICE TRAM

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. From this potential position, I hope to develop new skills, knowledge, and experiences in a environment that will set me apart from other candidates in future jobs. Previous experience further allowed me to develop strong expertise in providing exceptional customer service, time management, adapting to a team environment, and being able to seamlessly transition between roles, as well as identifying and prioritising tasks to create the most efficient workflow.

Overview

8
8
years of professional experience

Work History

Ecommerce Assistant

Emma Kate Co
08.2024 - Current
  • Accurately pick, pack, and prepare orders for dispatch in a timely manner.
  • Assist in monitoring stock levels and reporting discrepancies to ensure product availability.
  • Prepare shipping labels and coordinate with courier services for timely deliveries.
  • Conduct quality checks on outgoing orders to ensure they meet company standards.
  • Maintain accurate records of inventory, shipments, and returns. Utilising Shopify and Shippit.
  • Work closely with the eCommerce and customer service teams to ensure smooth operations.

TEAM MEMBER

CHATIME
12.2022 - 02.2024
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Operated register to process payments and collect cash payments for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Work efficiently in a fast-paced environment. Commended for time management and the ability to multitask


TEAM MEMBER/ ONLINE FULFILMENT

THE SNEAKER LAUNDRY
08.2021 - 09.2023
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Developed strong cooperative relationships with coworkers and managers.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Prepared and checked outbound shipments for accuracy.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Reviewed order slips, picked products and staged merchandise to be shipped.

COMMITTE MEMBER/Visual Graphics Designer

ASEAN
02.2021 - 10.2022
  • Led the planning and execution of various events, increasing member engagement and satisfaction.
  • Organised workshops focused on improving teamwork dynamics, which enhanced overall team cohesion.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Designed eye-catching event collateral, contributing to successful fundraising campaigns and increased event attendance.

CASHIER

COLES
01.2018 - 01.2019
  • Operated cash register to record transactions accurately and efficiently.
  • Served customers with consistent professional, friendly and engaging service.
  • Processed payments to complete purchasing experience.
  • Worked closely with shift manager to solve problems and handle customer concerns.

TEACHING ASSISTANT

KUMON
01.2017 - 01.2018
  • Efficiently taught student new skills and contents for Mathematics and English. Commended for accuracy and working in a fast-paced manner.
  • Corrected student's work and provided insightful feedbacks. Students were able to improve their mistakes and continuously work towards developing a better understanding of their topic.

Education

BACHELOR OF NURSING -

Deakin University
10-2025

Skills

  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Customer Service

Timeline

Ecommerce Assistant

Emma Kate Co
08.2024 - Current

TEAM MEMBER

CHATIME
12.2022 - 02.2024

TEAM MEMBER/ ONLINE FULFILMENT

THE SNEAKER LAUNDRY
08.2021 - 09.2023

COMMITTE MEMBER/Visual Graphics Designer

ASEAN
02.2021 - 10.2022

CASHIER

COLES
01.2018 - 01.2019

TEACHING ASSISTANT

KUMON
01.2017 - 01.2018

BACHELOR OF NURSING -

Deakin University

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