Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alice Truong

Malvern East,Australia

Summary

An experienced sales assistant who enhanced customer satisfaction by maintaining a professional attitude and quickly attending to guests. A fast learner who is passionate about customer service and enjoys working in a fast-paced environment. Also, a food and beverage attendant with one year of success recommending selections, taking customers' orders, and fulfilling requests exactly as asked.

Overview

4
4
years of professional experience

Work History

Retail Sales Assistant

Miniso
Melbourne CBD, Australia
12.2023 - 10.2024
  • Served as the contact person and source of information to maintain good communication with clients.
  • Checked stock to determine inventory levels, and maintain office supply products.
  • Coordinated support to facilitate general office operations.
  • Advertise the store's promotions to clients, and seek their opinions for better recommendations.
  • Comply with opening and closing procedures.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Conducted regular price checks throughout the day to ensure accuracy.

All Rounder Barista

Sharetea
Springvale, Australia
01.2022 - 09.2023
  • Served drinks and prepared specialty beverages.
  • Verified adequate levels of linens and trays, and restocked low items.
  • Presented menus and answered questions regarding items.
  • Entered customer orders into the POS system.
  • Processed customers' payments, provided receipts, and handled other cash.
  • Take customer orders, including offering recommendations, and up-selling.
  • Managed customer rush daily with efficient, level-headed customer service.

Retail Sales Assistant

H&M
Ho Chi Minh, Vietnam
01.2021 - 11.2021
  • Actively greet and engage with customers in the service areas and on the sales floor to provide the best customer experience.
  • Ensure a positive shopping experience, inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines, to maximize selling opportunities.
  • Followed company policies, rules, and procedures to promote company goals and maintain safety.
  • Actively process, stock, and replenish garments on the sales floor and stockroom.
  • Merchandise transfers and fitting room returns are necessary to keep the store orderly and efficient.
  • Addressed customer questions and concerns regarding products and services.

Education

Bachelor - Banking And Finance

Monash University
Caulfield, VIC

Master of Education -

Victoria University
Melbourne, VIC

Skills

  • Task Prioritization
  • Time Management
  • Team Collaboration
  • Communication skill
  • Customer service
  • Billing and Coding

Languages

English
Full Professional
Vietnamese
Native/ Bilingual

References

References available upon request.

Timeline

Retail Sales Assistant

Miniso
12.2023 - 10.2024

All Rounder Barista

Sharetea
01.2022 - 09.2023

Retail Sales Assistant

H&M
01.2021 - 11.2021

Bachelor - Banking And Finance

Monash University

Master of Education -

Victoria University

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Alice Truong