Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alice Tsai

Melbourne,VIC

Summary

After 7 years of leadership and management experience in hospitality industry, I found myself having a strong passion for wines. WSET level 2 was passed with Distinction last year and I am also preparing to do WSET level 3 commencing in May. I am a proactive, organised and professional individual with an enthusiasm to learn new things. Always paying attention to the details and caring for others. I am looking to have my new chapter working more close to wine and beverage sector with my solid customer service skill.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager

Cervo Restaurant
05.2016 - 02.2024
  • Managed F&B and labour costs effectively through comprehensive process and resource management.
  • Enhanced customer satisfaction by resolving complaints promptly, maintaining standards and smooth communication, and ensuring high-quality service delivery.
  • Launched new wine list, cocktails and seasonal dishes thorough market research, leading to increased revenue growth.
  • Achieved departmental goals by developing and executing strategic plans and team work.
  • Lead by example.
  • Developed a friendly and professional culture focused on employee engagement, collaboration, and continuous learning opportunities.

English Teacher (Primary School)

Little Merica
07.2021 - 11.2021
  • Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
  • Collaborated with fellow tutors to share best practices and improve overall effectiveness of the tutoring program.

Pastry Chef

Rosetta
07.2015 - 04.2016
  • Enhanced customer satisfaction by creating visually appealing and delicious desserts.
  • Preparation, presentation, team work, time management and ordering.
  • Implemented efficient production techniques, reducing waste and improving overall quality.
  • Continuously researched industry trends to stay current on popular flavors and innovative techniques for enhancing the dessert menu offerings.

Pastry Chef

Empire Patisserie
01.2015 - 06.2015
  • Bulk Patisserie Production line

Engineer

Taipei City Government
07.2009 - 05.2012
  • Project management, time management and tracking are my essential daily tasks.
  • Optimized urban and transportation engineering processes by implementing innovative solutions and streamlining workflow.
  • Reduced project completion time with efficient resource allocation and effective communication strategies.
  • Collaborated on interdisciplinary teams to develop cost-effective solutions for complex projects with the communication between residents, representatives and city council.
  • Constant daily meeting and coordinating with different departments for projects legitimacy.

Education

Advanced Diploma - Hospitality Management

William Angliss Institute of TAFE
Melbourne, VIC
04.2016

Certificate IV Advanced Patisserie -

William Angliss Institute of TAFE
Melbourne, VIC
11.2015

Bachelor of Commerce - International Transportation & Engineering

Tamkang University
Taipei, Taiwan
06.2009

Skills

  • Bar Management - Cleaning, Training (Wine/ Coffee/ Cocktails), Organization & Team Work
  • Staff Training & Development, Service Monitoring
  • Expense Tracking & Budget Control
  • Business Administration - Ordering, Rostering, Menu Changes & & Payroll
  • Customer Relationship Management
  • Desserts & Pastries Making and Creativity

Certification

WSET Level 2 - Wine & Spirit Education Trust

Sake Course in Tokyo, Sake Studio

Timeline

English Teacher (Primary School)

Little Merica
07.2021 - 11.2021

Manager

Cervo Restaurant
05.2016 - 02.2024

Pastry Chef

Rosetta
07.2015 - 04.2016

Pastry Chef

Empire Patisserie
01.2015 - 06.2015

Engineer

Taipei City Government
07.2009 - 05.2012

Advanced Diploma - Hospitality Management

William Angliss Institute of TAFE

Certificate IV Advanced Patisserie -

William Angliss Institute of TAFE

Bachelor of Commerce - International Transportation & Engineering

Tamkang University

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Alice Tsai