Summary
Overview
Work History
Education
Skills
Key Strengths
Hobbies and Interests
LANGUAGES
Timeline
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ALICE UDUMAN

DANDENONG NORTH,Australia

Summary

Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.

Overview

20
20
years of professional experience

Work History

Administrator

J&J Migration
10.2023 - 05.2025
  • Taking fast-paced minutes for confidential client cases
  • Prioritising workloads dependant on urgency of client cases
  • Managing clients through answering calls, taking messages and handling correspondence
  • Gathering information and documentation from clients
  • Ensuring that deadlines are met
  • Liaising consistently with Government Embassies (Specifically Australian & Vietnamese Embassies)

Administrator

Lan Hoang Migration
06.2022 - 09.2023
  • Organising travel and accommodation for Senior Leadership Team
  • Travelling both interstate and internationally on work trips to Adelaide, Sydney, Brisbane, and Vietnam in order to train and assist staff in other office locations
  • Organising and servicing meetings (producing agendas and taking minutes)
  • Managing client data and keeping case files up to date (HALOZEND)
  • Taking fast-paced minutes for confidential client cases
  • Managing clients through answering calls, taking messages and handling correspondence.

Administrator

MPA Immigration
06.2016 - 06.2022
  • Preparing legal document drafts ready for a senior team member to finalise
  • Collecting and recording evidence exhibits
  • Managing the front desk and receptionist duties
  • Managing new and existing clients, and booking in consultation appointments with lawyers
  • Managing inbound calls and providing customer service to all clientele inquiries, and redirecting calls as required
  • Booking meeting rooms and conference facilities, and taking notes in meetings
  • Being in charge of General office management such as stationary order as well as workplace lunches & events management
  • Providing administration support to Case Managers, Lawyers and Senior Leadership Team


Ballet Dancer

01.2005 - 01.2009
  • Performing various small dance roles and minor assignment in ballet, primarily for theatre productions
  • Attending all dance rehearsal as schedule and cooperate with choreographers to adjust and refine dance steps and routine
  • Providing dance instructions to other dancers
  • Being in charge of dance teaching in the international primary school

Education

Certificate III -

Individual Support
07-2025

Advanced Diploma -

International Business
01.2012

Certificate IV -

International Business
01.2011

Certificate III -

International Business
01.2010

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Excel/ Word skills and exposure to reporting

Key Strengths

  • Communication, Constant assistance face-to-face and employee objections resolving capacity, Ability to learn and demonstrate different communication methods with co-workers and stakeholders, Willingness to understand cultural differences and comfort levels of fellow co-workers
  • Teamwork/Leadership, Exceptional teamwork skills established cementing for the last 15 years, Effective team player and the ability to negotiate and solve any problems encountered, Good capability to work efficiently and effectively in a team environment
  • Motivation, Maintenance of a work-life balance while taking any advantages for moving up the career ladder, Commitment and persistence to support and build a better life for my family

Hobbies and Interests

  • Maintaining a healthy lifestyle through ballet dancing, regular workouts at home, and swimming
  • Watching movies, listening to music, and creating videos on social media platform
  • Spending time with my family, travelling and going on day trips on the weekend
  • Networking and meeting new people through my interest groups and social events
  • Keeping up to date with the latest technology and advancements that impact our day to day lives

LANGUAGES

Languages: Vietnamese -100%, English-80%, Thai-30%

Timeline

Administrator

J&J Migration
10.2023 - 05.2025

Administrator

Lan Hoang Migration
06.2022 - 09.2023

Administrator

MPA Immigration
06.2016 - 06.2022

Ballet Dancer

01.2005 - 01.2009

Certificate III -

Individual Support

Advanced Diploma -

International Business

Certificate IV -

International Business

Certificate III -

International Business
ALICE UDUMAN