Alice Watson
Burnley,Lancashire
Summary
Hardworking and passionate employee with strong problem-solving and interpersonal skills. Dedicated to creating a pleasant work environment for staff whilst delivering excellent results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Cafe Manager
Hyndburn Leisure Centre
03.2019 - Current
- Train cafe employees to consistently exceed customers' expectations and provide superior service.
- Foster an exceptional team spirit through recognition of hard work and accountability.
- Handle business administration functions such as cash register counting, and supply ordering.
- Respond to customer inquiries and resolve complaints to establish trust and increase satisfaction.
- Contribute to team success by completing jobs quickly and accurately to increase efficiency.
Assistant Bartender
York University Student Union
04.2022 - 07.2023
- Greeted customers and provided friendly, knowledgeable service.
- Worked efficiently in a fast-paced, rapidly-changing environment to ensure overall customer satisfaction
- Engaged in suggestive selling and other sales techniques.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Handled complaints with attentiveness and quick response to minimise customer dissatisfaction.
Administrative Assistant
Acorn Medical Centre
01.2021 - 12.2021
- Provided administrative support to healthcare teams during Covid-19 vaccination clinics, contributing to the overall success of the vaccination program.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Maintained accurate and confidential records of vaccine recipients, ensuring compliance with privacy regulations.
- Collaborated with healthcare professionals to maintain a well-organized and efficient workflow within vaccination sites.
- Enforced and maintained strict adherence to health and safety protocols to minimize the risk of infection during vaccine administration.
Performing Arts Teacher
Basics Junior Theatre School
09.2017 - 03.2020
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Implemented effective classroom management techniques to provide a safe, calm learning environment.
- Planned lessons to reflect group and individual student needs utilizing creative instruction.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
Education
Bachelor of Arts - History
University of York
York07.2023
A Levels - History, Politics, Classical Civilisation
St Christopher's Sixth Form
Accrington03.2020
Skills
- Team leadership
- Financial management
- Operational efficiency
- Conflict resolution
- Time management
- Relationship Building
- Problem-Solving
- Collaboration and Teamwork
- Microsoft Office Proficiency
- Interpersonal skills
- Organizational skills
Additional Information
- Gold Duke of Edinburgh Award Holder
- Emergency First Aid Trained
- LAMDA Grade 8 (with distinction)
- Young Enterprise National Health and Safety Award
Timeline
Assistant Bartender
York University Student Union
04.2022 - 07.2023
Administrative Assistant
Acorn Medical Centre
01.2021 - 12.2021
Cafe Manager
Hyndburn Leisure Centre
03.2019 - Current
Performing Arts Teacher
Basics Junior Theatre School
09.2017 - 03.2020
Bachelor of Arts - History
University of York
A Levels - History, Politics, Classical Civilisation
St Christopher's Sixth Form
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