Alice White
Summary
Talented Team Leader experienced in directing activities of workgroup's. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Overview
16
16
years of professional experience
Work History
Bookings Team Leader
Sydney Ultrasound for Women – Part of the MONASH IVF GROUP
2021.04 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with patients through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with marketing team to manage social medias.
- Supported project timelines by efficiently completing assigned tasks within specified deadlines.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
Bookings Officer (Admin, Level 3)
Sydney Ultrasound for Women – Part of the MONASH IVF GROUP
2020.03 - 2021.04
- Handled patient inquiries and suggestions courteously and professionally.
- Managed a high volume of inbound inquiries through phone calls, online and emails, providing prompt responses and accurate information on clinic availability and pricing options.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain patient records.
- Participated in team meetings and training sessions to stay informed about policy updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted in the development of training materials for new hires to ensure consistent performance standards within the Bookings Team.
Receptionist
Woolcock Institute Of Medical Research
2018.02 - 2020.03
- Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
- Contributed to improved patient outcomes by providing thorough patient education on prescribed medications and treatment regimens.
- Answered phone promptly and directed incoming calls to correct departments.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Receptionist
Leichhardt Dental Surgery
2008.07 - 2018.02
- Confirmed appointments, communicated with patients, and updated patient records.
- Maintained confidentiality of information regarding patients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
Bachelor of Communications, University - Public Relations
Western Sydney University
05.2024
High School -
Concord High School
01.2011
High School -
Leichhardt Sydney Secondary College
01.2008
Primary School -
Mortlake Public School
01.2005
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
- Call Centre Operations
Timeline
Bookings Team Leader
Sydney Ultrasound for Women – Part of the MONASH IVF GROUP
2021.04 - Current
Bookings Officer (Admin, Level 3)
Sydney Ultrasound for Women – Part of the MONASH IVF GROUP
2020.03 - 2021.04
Receptionist
Woolcock Institute Of Medical Research
2018.02 - 2020.03
Receptionist
Leichhardt Dental Surgery
2008.07 - 2018.02
Bachelor of Communications, University - Public Relations
Western Sydney University
High School -
Concord High School
High School -
Leichhardt Sydney Secondary College
Primary School -
Mortlake Public School
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