Alice Yousif
Sydney,NSW
Summary
Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues. Managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.
Overview
13
13
years of professional experience
Work History
Senior Customer Relationship Manager
Credit Corp Group
12.2010 - Current
- Strengthened customer relationships by understanding their unique needs and providing tailored solutions.
- Resolved complex customer issues, leading to increased satisfaction and loyalty.
- Developed and implemented strategic plans for improving client retention rates.
- Led team of customer relationship managers, fostering a positive work environment that resulted in high employee engagement and productivity.
- Enhanced customer experience by streamlining communication processes and providing timely updates on products and services.
- Meeting Monthly KPI's and assisting team meeting targets.
- effectively marinating collection guidelines.
- Conducted regular client meetings to review performance metrics, ensuring continuous improvement in service delivery.
Education
Bachelor of Business Admin. - Marketing And Management
University of Tech Sydney
Sydney, NSW11.2010
Skills
- Multitasking
- Complaint Handling
- Professionalism
- Performance Management
- Training and Mentoring
- Stress Tolerance
- Critical thinking
- Goal-Oriented
Timeline
Senior Customer Relationship Manager
Credit Corp Group
12.2010 - Current
Bachelor of Business Admin. - Marketing And Management
University of Tech Sydney
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