ZHEN (ALICE) ZHANG
Melbourne,VIC
Summary
Dynamic leader with proven sales expertise and a strong track record in fostering strategic client relationships at Miniso. Proficient in store operations, including opening and closing procedures, while fluent in Mandarin to enhance customer engagement. Successfully trained and mentored teams, leading to significant improvements in operational efficiency. Capable of effectively managing stock levels and executing impactful product promotions.
Overview
8
8
years of professional experience
Work History
Store Manager
Miniso
Northland , Vic
10.2023 - Current
- Supervised daily transactions for withdrawals and deposits.
- Maintained operational standards by performing thorough opening, closing, and shift change tasks.
- Delegated work to staff, setting priorities and goals.
- Updated and maintained store signage and displays.
- Formed and sustained strategic relationships with clients.
- Updated POS system with new products and promotional offers.
- Addressed and settled customer issues efficiently.
- Organized employee work schedules and designated tasks.
Sales Assistant
Miniso
Melbourne, VIC
08.2019 - 10.2023
- Functioned as a backup in areas of sales, support, and services.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Performed regular price checks to ensure competitive pricing.
All Rounder- Training Leader, Manager
New Zealand Natural
Melbourne, VIC
02.2017 - 10.2019
- Maintained up-to-date knowledge of menu options and service offerings.
- Carried out cash and card transactions with accuracy.
- Trained and mentored staff to maximize effectiveness.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Education
High School Diploma -
Thornbury High School
Vic12-2014
Skills
- Store opening and closing
- Sales expertise
- Product promotions
- Stocking and replenishing
- Fluent in Mandarin
Additional Information
Reference
Alex ：0432 228 906 area manager of Miniso 2024
Sunny：0424 399 207 manager of Miniso
Ken ：0405 772 330 manager of Newzealand Natural
Timeline
Store Manager
Miniso
10.2023 - Current
Sales Assistant
Miniso
08.2019 - 10.2023
All Rounder- Training Leader, Manager
New Zealand Natural
02.2017 - 10.2019
High School Diploma -
Thornbury High School
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