Summary
Overview
Work History
Education
Skills
Profile Key Skills
Timeline
Generic

Alicea Cass

ROZELLE,NSW

Summary

With over thirty years of experience in Management Information Systems, I have had the advantage of collaborating with diverse stakeholders across the globe. I’ve navigated complex regulatory landscapes, aligned strategies with organisational goals, and fostered cross-functional collaboration. My career has led me to work closely with developers, major institutions, fund managers, corporations, and managing agents spanning Europe and Australasia. I am a committed and focused Business Analyst with vast experience in achieving results within tight deadlines. My track record includes successful project implementations, system upgrades, and seamless transitions to new platforms. My expertise lies in automating manual processes, diagnosing inefficiencies, and proposing innovative solutions tailored to specific needs. I thrive on data analytics, using it to enhance operational efficiency. During my tenure at JLL, I was pleased to receive the NSW Manager and Leadership Award, a testament to my dedication and contributions. 3 Detail-oriented Business Analyst with 30+ years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.

Overview

29
29
years of professional experience

Work History

Business Analyst Contractor

JLL
06.2021 - 02.2024
  • Implemented an Accounts Payable Invoice Scanning Solution (CAAPS)
  • Conducted change management sessions, documented process changes, detailed integration requirements, conducted testing, designed UAT test scripts, identified and tested other system and process improvements.

Business Analyst Contractor

Sydney Metro Airport
02.2021 - 08.2021
  • Facilitated workshops to integrate AVCRM Aviation's aircraft parking and landing billing information with JLL's property management accounting system
  • Designed and executed test scenarios, documented integration procedures, conducted training courses, provided support during go-live phase, and identified areas for system adjustment.

Business Analyst Contractor

JLL APAC
09.2020 - 01.2021
  • Conducted workshops to gather requirements for JLL's APAC Regional Customer Community App
  • Documented requirements and integration requirements, and obtained executive approval.

Senior Director; Business Systems Manager

JLL
03.2009 - 09.2020
  • Promoted and enabled delivery of business strategy, supported business growth, implemented key projects, managed a team of analysts, designed and implemented system enhancements, and contributed to process and system improvements.

Manager, Information Systems

Prudential Real Estate Investors (US), Pramerica Real Estate Investors (United Kingdom & Germany)
08.2005 - 01.2009
  • Project managed the implementation of the MRI application throughout Europe, implemented the MRI application for multiple countries, managed new projects and developments, maintained technical and project documentation, supported European users, and managed supplier relationships.

European Yardi Implementation Accountant

Cushman & Wakefield Healey & Baker (UK)
10.2004 - 08.2005
  • Implemented the Yardi application Property Accounting software in France and the Netherlands, prepared GAP Analysis outcomes model, managed projects, wrote report specifications, provided training and technical support.

Senior Business Implementation Consultant

Intuit Real Estate Solutions Limited (UK)
01.2001 - 09.2004
  • Implemented the MRI application Property and Accounting software in the UK and Europe, assessed legal and financial requirements, assessed client business processes, provided specialized consulting, managed projects, performed data conversion, customized reports and databases, integrated systems, provided training and technical support.

Senior Analyst

Arthur Andersen (Australia)
01.2000 - 11.2000
  • Researched real estate software solutions, assessed business processes, drafted reports, provided consulting services, conducted post-implementation reviews, and assisted in the development of proposals.

Senior Implementation Consultant

Management Reports International (MRI-Australia)
02.1996 - 01.2000
  • Implemented the MRI application Property and Accounting software in the UK and Europe, assessed legal and financial requirements, assessed client business processes, provided specialized consulting, managed projects, performed data conversion, customized reports and databases, integrated systems, provided training and technical support.

HiPortfoio Consultant

DST International
01.1995 - 02.1996
  • Implemented the Yardi application Property Accounting software in France and enhanced its use in the Netherlands, prepared GAP Analysis outcomes model, managed projects, wrote report specifications, provided training and technical support.

Education

Skills

  • User Acceptance Testing
  • Requirements Gathering
  • Stakeholder Management
  • Quality Assurance
  • Operational Reporting
  • Technical Writing
  • Data Analysis
  • Workflow Analysis
  • Gap analysis
  • Strategic Planning
  • Customer Needs Assessment
  • Data Mapping
  • Business process improvement
  • Cost-benefit analysis
  • Consulting
  • Forecasting and planning
  • Project Management
  • Negotiation
  • Staff Management
  • Microsoft Office Suite
  • Needs assessments

Profile Key Skills

  • Always taking a proactive approach in decision making for the business by considering both financial and non-financial implications of any systems/process improvement.
  • Proactively managing multiple priorities to positively impact my workload and contribute to team goals.
  • Result focused, to ensure problems are resolved quickly and changes are implemented on time and on budget.
  • Interpersonal skills are highly effective within the office network.
  • Ability to maintain focus under pressure.
  • Enjoy working in a team environment.

Timeline

Business Analyst Contractor

JLL
06.2021 - 02.2024

Business Analyst Contractor

Sydney Metro Airport
02.2021 - 08.2021

Business Analyst Contractor

JLL APAC
09.2020 - 01.2021

Senior Director; Business Systems Manager

JLL
03.2009 - 09.2020

Manager, Information Systems

Prudential Real Estate Investors (US), Pramerica Real Estate Investors (United Kingdom & Germany)
08.2005 - 01.2009

European Yardi Implementation Accountant

Cushman & Wakefield Healey & Baker (UK)
10.2004 - 08.2005

Senior Business Implementation Consultant

Intuit Real Estate Solutions Limited (UK)
01.2001 - 09.2004

Senior Analyst

Arthur Andersen (Australia)
01.2000 - 11.2000

Senior Implementation Consultant

Management Reports International (MRI-Australia)
02.1996 - 01.2000

HiPortfoio Consultant

DST International
01.1995 - 02.1996

Alicea Cass