Alice Li
Sydney,NSW
Summary
Dynamic sales professional with a proven track record at ZARA, enhancing customer satisfaction and exceeding sales targets through expert customer needs assessment and sales expertise. Skilled in stock management and technical writing, adept at fostering client loyalty and managing e-commerce platforms. Demonstrated ability to translate complex information, ensuring accuracy and client engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Assistant
ZARA
05.2021 - 10.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Assistant
Adidas Warehouse
07.2020 - 08.2020
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
Salesperson
Haagen Dazs
06.2019 - 01.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Translator
Japanese
09.2020 - 09.2023
- Translated documents from japenese to chinese.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Education
Master of Advanced Study - Teaching English To Speakers of Other Languages
09-2026
- Professional Certificate in Japanese
- IELTE Score 7,PTE 68
- Professional Certificate in computer
Bachelor of Arts - Japanese
09-2023
Skills
- Stock management
- Sales expertise
- Customer needs assessment
- Technical writing proficiency
- E-commerce platform expertise
Certification
PTE68
ILEST 7
JAPENESE 2 LEVEL
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Japanese
Limited Working
Timeline
Sales Assistant - ZARA
05.2021 - 10.2021
Translator - Japanese
09.2020 - 09.2023
Sales Assistant - Adidas Warehouse
07.2020 - 08.2020
Salesperson - Haagen Dazs
06.2019 - 01.2020
PTE68
ILEST 7
JAPENESE 2 LEVEL
University of New South Wales - Master of Advanced Study, Teaching English To Speakers of Other Languages
Communication University of China Nanjing - Bachelor of Arts, Japanese
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