ALICHA ROBERSON
Adelaide,SA
Summary
Highly organized and motivated Account Executive in Payroll, HR and Financial solutions, with demonstrated track record of building relationships with clients, developing successful sales campaigns, and account management. Skilled in payroll & financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. I'm a hard worker, very loyal, punctual & detailed orientated.
Capable to work long hours. Willing to learn and develop my skills set.
Overview
13
13
years of professional experience
Work History
Channel Sales Account Executive
Sage Business Solutions
10.2022 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets by identifying new business opportunities and creating customized solutions for clients.
- Negotiated contracts successfully, securing favourable terms for both the company, clients, and business partners.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
Sales Account Manager
Sage HR & Payroll
06.2013 - 09.2022
- Increased sales revenue by identifying and pursuing new business opportunities.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- Negotiated contracts with favourable terms for both the company and clients, driving mutual success.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
Payroll Consultant
Sage VIP Payroll
01.2011 - 05.2013
- Optimized payroll processes by implementing efficient software solutions and streamlining procedures.
- Reduced errors in payroll processing through diligent review, system improvements, and employee training.
- Managed complex payrolls for multiple clients, ensuring accurate and timely payments to employees.
- Collaborated with HR departments to ensure seamless integration of new hires into payroll systems.
- Improved accuracy and efficiency of tax reporting through meticulous record-keeping and timely submissions.
- Assisted clients in navigating regulatory compliance by staying current on relevant legislation and advising on best practices.
- Developed customized payroll solutions tailored to each client''s unique needs and requirements.
- Provided exceptional customer service by addressing client inquiries promptly and effectively resolving issues.
- Spearheaded the implementation of automated time-tracking systems, significantly reducing manual input errors.
Education
BComm (Management Sciences) - Marketing - Marketing
Stellenbosch University
Cape Town, South Africa11.2010
High School Diploma -
Tygerberg High School
Cape Town, South Africa12.2007
Skills
- Data Analysis
- Lead & Business Development
- Customer Relationship Management & Customer Services
- Territory, Account and Pipeline Management
- Salesforce
- Sage CRM
- Microsoft- Teams, PowerPoint, Word, Outlook, 365, Excel, Visio, OneNote
- Software Knowledge on Payroll solutions: Sage Premier, Sage Business Cloud Payroll Professional, Sage People 300 MCS, Sage HR
- Software Knowledge on Accounting solutions: Sage Intacct
- Excellent customer service delivery
- Strong Written and Verbal Communication
- Dependable and reliable
- Work well within a team
Accomplishments
- Achiever Award (3rd Quarter 2015 and 1st Quarter 2016)
- Performer of the Year Sales: Branches (Cape Town) 2015
- Certificate of Achievement: Outstanding Sales Achievement of 147% in Q1 2020
- Maurice Kerrigan: Effective Speaking & Presentation: NQF Level 4
- Payroll Administration Services : NQF Level 4
- Employment Tax Incentive Bill Seminar
- SAGE People Basic Training
- SAGE Premier HR Performance Management, Employee Management and Job Management
- Employment Equity- and Skills Workshop
- Sage Intacct Fundamental Training
Recipient of Award of Merits:
Professional Development Studies:
references
- Ronel Swart, Payroll Consultant Manager/ Branch Manager, Sage VIP Payroll, Cape Town, South Africa, +27827994937, linkedin.com/in/ronel-swart
- Ancel Draai, Sales Account Manager, Sage HR & Payroll, Johannesburg, South Africa, +27835794246, anceldraai@icloud.com, linkedin.com/in/ancel-draai-1875a272
- Gerhard Hartman, VP, Medium Business, Sage Africa & Middle East, Johannesburg, South Africa, +27828818869, gerhard.hartman@sage.com, linkedin.com/in/gerhardhartman
- Joyce Bobos, Sage Intacct Pre-Sales Consultant, Sage Business Solutions, Sydney NSW, +61281156368, joyce.bobos@sage.com, linkedin.com/in/joyce-bobos-015968b6
Timeline
Channel Sales Account Executive
Sage Business Solutions
10.2022 - Current
Sales Account Manager
Sage HR & Payroll
06.2013 - 09.2022
Payroll Consultant
Sage VIP Payroll
01.2011 - 05.2013
BComm (Management Sciences) - Marketing - Marketing
Stellenbosch University
High School Diploma -
Tygerberg High School
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