Alicia Allen

Project Support Officer - Client Side

Ridgemill Project Management

Brisbane, QLD

04.2023 - Current

Coordinating contractor and stakeholder engagement to align project goals effectively.
Collaborating with government bodies on critical projects in education, health, and social housing sectors.
Ensure strict compliance with government documentation standards and regulatory requirements.
Drafting and reviewing project contracts and formal instruments of agreement.
Reviewing site plans, construction drawings, and contractor shop drawings against client briefs and scope.
Administering contractor claims and variations, and preparing detailed financial reports.
Developing tender documentation and evaluating tender submissions as a member of the assessment panel.
Drafting and issuing consultant and contractor appointment letters.
Managing project planning by updating programs, and ensuring alignment with client requirements.
Generating comprehensive progress reports, addressing RFIs, and reviewing extension of time claims.
Attending and minuting site meetings to ensure accurate documentation and follow-up of key action items.
Managing project documentation, reviewing final As-Built drawings, and Operations & Maintenance (O&M) Manuals at project completion, ensuring compliance with client requirements.
Leading site meetings and inspections to resolve defects and finalise project documentation.
Utilising digital tools to enhance multitasking across multiple projects.

Project Manager

Blackbox Australia

Loganholme, Qld

06.2019 - 10.2022

Directed 250+ concurrent projects annually across the construction and mining sectors with tier-one clients nationwide.
Managed multidisciplinary teams across multiple states, overseeing technical operations, media production, and warehousing.
Executed the full project lifecycle from sales handover to final delivery, ensuring that milestones, quality, and timelines were met.
Forecasted and tracked timelines, costs, and team performance to maximise efficiency and profitability.
Applied lessons learned across projects to improve future delivery outcomes and refine operational workflows.
Identified project bottlenecks and implemented data-driven strategies to increase team effectiveness and output.
Built strong, lasting relationships with clients, contractors, and internal teams through proactive communication and accountability.
Conducted weekly internal and external meetings, facilitated agenda planning, follow-ups, and progress briefs.
Developed team objectives and role clarity with measurable KPIs aligned to broader business goals.
Led safety compliance efforts aligned with construction legislation; authored SWMS and hazard control procedures, including COVID-19 protocols.
Scheduled safety training and maintained technician licensing across multiple states.
Coordinated time-lapse installations and site-based production, including subcontractor management and equipment logistics.
Managed technician scheduling, interstate travel, and booking platforms for nationwide deployment.
Maintained accurate records and reporting across project management tools (Aroflo, Procore, Hammertech, etc.).
Aligned business objectives with actionable project goals, and measurable plans.
Created systems for consistent on-time delivery, and tracked KPIs to support reporting on asset availability and future pipeline planning.
Played an active role in recruitment decisions, resource allocation, and team development.
Executed contract variations, purchase orders, and client communications with strong documentation standards.
Applied for contractual modifications impacting project scope and budget constraints.

Marketing Manager and Accounts Administrator

Cleaning & Restoration Services Australia

Geebung, Qld

05.2018 - 03.2019

Reconcile bank and credit card accounts monthly.
Track employee time and attendance for payroll and process weekly payroll in Xero.
Resolve vendor and employee inquiries about invoices and purchases quickly through research.
Initiate and Implement Marketing Strategies to acquire reputable and stable clients in the Insurance Building Industry.
Customer Service and Client Relationship Management.
Administration and running of Office whilst company managers were absent or on holidays
Schedule Technician's workload via ServiceM8.
Proof read, reword and prepare technicians field reports to send to clients.
Adapt to multiple online portals, spreadsheets and cost calculators necessary to meet the required standards, policies & procedures for each of our clients and Insurance Providers.
Prepare and send quotes to clients and customers.

Summary

Overview

Work History

Project Support Officer - Client Side

Project Manager

Marketing Manager and Accounts Administrator

Education

Provide Cardiopulmonary Resuscitation

Provide First Aid

Diploma - Accounting

Year 12 Senior Certificate - High School

Certification - Construction White Card

Skills

Accomplishments

COMPUTER PROGRAMS AND SOFTWARE MANAGEMENT

PROJECT PORTFOLIO

Timeline

Project Support Officer - Client Side

Project Manager

Marketing Manager and Accounts Administrator

Provide Cardiopulmonary Resuscitation

Provide First Aid

Diploma - Accounting

Year 12 Senior Certificate - High School

Certification - Construction White Card

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