Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Atkins

Summary

I am looking to seek and maintain a position that offers challenges and new opportunities I have been a casual worker in customer service for almost three years at Beechworth Bakery Healesville, and yering station winery I am Proficient in handling customer inquiries, resolving issues, and ensuring customer satisfaction. I'm experienced in operating in a fast-paced environment processing payments and completing customer orders. After working in customer service for over three years, I'd like to move jobs to expand my experience and continue developing my current skills in hospitality

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress

Yering Station
09.2023 - Current
  • Handled high-pressure situations, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while providing service
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.


Housekeeping Cleaner

Taylors Property Services
09.2023 - 03.2024
  • completed daily tasks quickly and effectively for maximum productivity.
  • Reported maintenance issues encountered in kitchens or common areas to management for a resolution.
  • Increased overall cleanliness by consistently meeting housekeeping performance standards.

Front of House Employee

Beechworth Bakery
09.2020 - 09.2023
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties, ensuring the restaurant was ready for optimal operations each day.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Education

Mount Lilydale Mercy College
Lilydale, VIC
11.2024

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Cash Handling
  • Handling Complaints
  • Food Running
  • Menu Memorization

Certification

  • Licensed RSA - September 2023 - current

Timeline

Waitress

Yering Station
09.2023 - Current

Housekeeping Cleaner

Taylors Property Services
09.2023 - 03.2024

Front of House Employee

Beechworth Bakery
09.2020 - 09.2023

Mount Lilydale Mercy College

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Alicia Atkins