Alicia Bastin
Agnes Banks
Summary
Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes. Focused student with knowledge of advocacy, behaviour management, and case management. Aiming to leverage my abilities to successfully fill the vacancy on your team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
OOHC Caseworker
Challenge Community Services
12.2023 - Current
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Built professional relationships with Children, parent, guardians, Colleagues, stakeholders, and service providers.
- Maintain accurate case records in line with departmental policies, statutory responsibilities, and the child protection practice framework.
- Assessed needs of each client and recommended appropriate services and resources.
- Prepared detailed reports for court proceedings.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Host
Mecca
01.2022 - 07.2024
- Built relationships with customers by providing excellent customer service
- Collaborated with other team members to achieve daily goals and objectives
- Stocked shelves and kept the store clean and organized while adhering to safety protocols
- Processed payments accurately and efficiently through cash register systems
- Assisted in setting up promotional displays for new product launches
- Resolved customer complaints in a professional manner to maintain customer satisfaction
Youth Support Worker
Ignite Support Services
03.2023 - 12.2023
- Mentored young people in developing effective new skills to help them grow, learn and support their personal development
- Provided support to youth in crisis situations, demonstrating strong interpersonal skills and emotional intelligence
- Established clear boundaries while providing guidance, direction and discipline in a caring manner
- Completed necessary reports and documentation to maintain case records
- Supervised and facilitated family contact visits, to promote positive communication, collaboration, and decision making among youth
- Transported and accompanied residents to other facilities, clinics and foster homes
Gymnastics Teacher
Be Skilled Be Fit, School Sports
01.2021 - 01.2022
- Ensured compliance with safety regulations at all times
- Utilized creative teaching methods to engage students in learning activities
- Monitored student behavior inside and outside the gymnasium setting
- Demonstrated proper spotting techniques while assisting students with more difficult maneuvers
- Provided positive reinforcement to encourage students during classes
- Encouraged children by instilling self-confidence in athletic abilities
Receptionist
Witten Partners Chartered Accountants
01.2020 - 12.2021
- Greeted visitors warmly and ensured they had a positive experience
- Answered phones professionally in accordance with organizational protocols
- Assisted with administrative tasks such as filing documents, copying materials
- Managed daily calendar appointments for staff members
- Processed incoming and outgoing documents via electronic methods and systems
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
Receptionist and Dental Assistant
Hawkesbury Family Dental
01.2018 - 01.2020
- Performed chairside duties such as suctioning, handing instruments and mixing materials
- Sterilized and disinfected instruments and treatment rooms
- Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs
- Provided support to other staff members as needed during busy times at the clinic
- Developed positive relationships with patients and colleagues
- Scheduled appointments, made patient reminder calls and followed up on missed appointments
Education
Bachelor Of Social Science - Child & Community
Western Sydney University
06-2024
High School Certificate -
Bede Polding College
01.2018
Skills
- Supervised Visitation
- Youth Guidance
- Safety Monitoring
- Client advocacy
- Emotional Support Abilities
- Highly effective communication
- Crisis Situations
- Client interaction
- Case Notes
- Ethical practice
- Case file documentation
- Multitasking
Certification
- Working With Childrens Check
- Australian Police Check
- Australian Drivers License
Timeline
OOHC Caseworker
Challenge Community Services
12.2023 - Current
Youth Support Worker
Ignite Support Services
03.2023 - 12.2023
Host
Mecca
01.2022 - 07.2024
Gymnastics Teacher
Be Skilled Be Fit, School Sports
01.2021 - 01.2022
Receptionist
Witten Partners Chartered Accountants
01.2020 - 12.2021
Receptionist and Dental Assistant
Hawkesbury Family Dental
01.2018 - 01.2020
High School Certificate -
Bede Polding College
Bachelor Of Social Science - Child & Community
Western Sydney University
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