Alicia Baulch
Traralgon,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
McDonald's Restaurant
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Lavalla Catholic College
Traralgon, VIC12.2025
Skills
- Product Knowledge
- Complaint resolution
- Order Processing
- Service Upselling
- Customer Education
- Customer Service
- Critical Thinking
- Order Fulfillment
- Complaint Handling
- Quality Control
- Friendly and welcoming personality
Hobbies
I enjoy creating and interpreting art as well as exploring nature. I like to participate in deep intellectual conversations and learning the unique outlook and perspectives that everyone has to offer. I like to spend time with people and creating meaningful connections, I like to practice mindfulness by attending the gym and pool as a form of relaxation for me.
Timeline
Customer Service Representative
McDonald's Restaurant
11.2022 - Current
High School Diploma -
Lavalla Catholic College
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