ALICIA BONNEY

Working in a busy and fast paced dispensary with a large team while currently completing a Cert 4 in community pharmacy, my primary role was managing webster packs and being in a second lead teach positon were I focused on dispensing large volumes of scripts and behind the scene day to day operations of the pharmacy where I was working closely with the Pharmacist Manager. Some of my roles included

• Solving customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Restocked pharmacy rowa / dispensing robot
• Fixing multiple errors in rowa / pharmacy robot
• Fixing errors before end of each month
• Finalising pharmacy and DAA/IDAA claims each month
• Managing back of pharmacy operations including claims, fridge temperatures, stock, emails, phone calls, deliveries and all other enquires.
• Liasing with adminstration and pharmacy managers about problems that may arise.
• Managing over 200 webster patients, keeping them up to date with script requests, account summaries and queries, enrolling them in our daa service, requesting medication summarries from doctors. Altering dose and medication changes. Processing their charges to their account and all around making sure they are kept on top of and ready for collection 2 weeks in advance.
• Dispensing high volume of scripts in a timely manner, ensuring they are dispensed accurately, paying attention to brands and prices. Dispensed in a tidy manner to increase efficiency in pharmacist checking.
• Dispensing and ordering high cost items via phone call or email to company.
• Processing API and Sigma orders.
• Dispensing and ordering cannabis.
• Liasing with medicare in regard to safety net rejections and medicare queries.
• Submitting safety net claims for payment.
• Ordering consumables for the dispensary at the start of each month.
• Marking off owings and following up on any outstanding
• Checking all expired medications monthly and taking expired medications out of stock.
• Process RUM bin returns.

Working in a team of 4 in a large and fast paced pharmacy my roles include:

• Store merchandising
• Working closely with the retail manager and pharmacist
• Filing and scanning scripts
• Webster packing
• Handing out and giving advice on over the counter items
• Putting away prescription stock
• Labeling S3 medications
• Taking in scripts and handing scripts out
• Processing special orders at the request of customers
• Making phone calls to let customers know they're pharmacy orders have arrived
• Setting up store catalogue
• Marking down items
• Receiving invoices from incoming stock
• Putting out stock and replenishing shelves
• Ordering pharmacy and retail stock
• Processing sales through the till
• Maintaining clean and hygienic standards through out the store and staff only areas
• Running errands for the store
• Doing the store banking
• Opening and closing the store
• Counting the end of day till

In this small pharmacy day to day tasks were:

• Store merchandising
• Setting up catalogues
• Processing sales through the till
• Opening and closing the store
• Settling the till
• Performing change orders
• Responded to telephone inquiries and provided information about pharmacy and retail products, store hours and script inquiries.
• Maintained overall pharmacy presentation in a neat and clean organized fashion.
• Assisted dispensary staff with scripts in/scripts out, labeling S3 medications and handing out S2 medications
• Receiving invoices and handling stock.
• Performing stocktakes for the pharmacy.
• Replenishing shelves and stock.
• Assisting customers with fragrances and cosmetics.
• Provided knowledge to customers with a wide range of pharmacy products.
• Monitored and checked expiration dates on all pharmacy products.

While completing a 12 month traineeship and transitions from trainee to full time employee, working in this large, high pressure pharmacy, tasks included:

• Processing sales through the till
• Opening and closing the store
• Settling the tills
• Performing change orders
• Completed a 12 month traineeship and gained a cert 2 in community pharmacy.
• Responded to telephone inquiries and provided information about pharmacy and retail products, store hours and script inquiries.
• Maintained overall pharmacy presentation in a neat and clean organized fashion.
• Assisted dispensary staff with scripts in/scripts out, labeling S3 medications and handing out S2 medications
• Receiving invoices and handling stock.
• Performing stocktakes for the pharmacy.
• Replenishing shelves and stock.
• Assisting customers on the beauty floor with fragrance and cosmetics.
• Providing make up services such as foundation matching and recommending appropriate cosmetics to suit them.
• Provided knowledge to customers with a wide range of pharmacy products.
• Performed filing and scanning with scripts.
• Trained new pharmacy staff in procedures and customer service standards.
• Monitored and checked expiration dates on all pharmacy products.
• Took on the responsibility of reporting back to the stores retail manager about the weekend shifts i worked.

Everyday duties included but not limited to:

• Serving customers
• Preparing food for customers
• Restocking fresh foods and items
• Cash handling
• Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth
• Maintained order and cleanliness of work areas to conform with health codes
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Opening and closing shop
• Working under pressure in a fast paced environment

My roles as a barista in 2 locations at the Hospital and Domain central included:

• Opening and closing shop alone
• Working alone and unsupervised under a high pressure, busy and fast paced environment
• Finalizing end of day till
• Handling money
• Having to multitask multiple jobs
• Restocking items
• Serving customers
• Maintaining a clean work space and shop

My everyday tasks included:

• Preparing food
• Taking customers orders
• Processing payments and handling cash
• Delivering food and drinks to customers tables
• Cleaning in the kitchen and front of house,
• Organizing and maintaining fridges
• Working very early mornings and late shifts.
• Being available on short notice
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Maintained calm demeanor during high-volume periods and special events.
• Followed health, safety and sanitation guidelines to pass inspections.

This role I transitioned from a school based trainee to a full time duty manager, my day to day jobs were:

• Completing a 12 month traineeship through school placement
• Heavily relied on to maintain and make sure the shop runs smoothly on the weekends
• Welcoming and training new staff members
• monitoring the fridge temperatures through out the day
• Opening and closing the shop
• Finalizing till at the end of the day
• Serving customers preparing food,
• Kitchen hand
• Working under very high and intense pressure
• Accepting stock
• Performing general housekeeping duties
• Working late night catering functions for VIP guests
• Serving alcohol.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Opening and closing the coffee machine
• Reporting back to general manger via email each day after closing the store
• Stocking up and items and monitoring stock levels