Alicia Breen

I am a passionate, professional and creative employee who specialises in delivering exceptional and memorable customer service experiences and streamlining operations. I have the natural ability to be well organised and coordinate teams of people, while using open and concise communication to create teamwork at the highest level, where well developed interpersonal, leadership and management skills are leveraged. I own the belief that company core values and culture are key to success at all levels, from customer to employee engagement, allow for unparalleled leadership to shine through.

• Increased productivity by 500% over 8 months for retrospective appointment setting which Public Health received funding for.
• Increased funding and support paid directly to the Public Health Unit from $62,000 to $385,380 per month.
• Implemented substitutes for single use plastic onboard across the Qantas fleet, resulting in 4 million less single use plastic items as of March 2020.
• Implemented new waste streams onboard Qantas domestic flights which will divert 30 million plastic cutlery packs and 21 million coffee cups from landfill on the first year.
• Worked with third party suppliers to remove plastic packaging from Qantas' rotable cutlery which diverted 8 tons of waste from landfill in the first year.
• Facilitated testing to implement plastic free textiles in all cabins onboard reducing 30kgs of plastic used per week.
• Categorised over 1000 onboard Qantas products to facilitate contingency planning due to coronavirus restrictions.
• Continuous engagement with frontline Qantas staff to ensure a safe working environment.
• Collaborated with Dreamworld's Creative Team to implement 11 new shows in three weeks resulting in record NPS scores for 2016.

Kylie Wilks

Clinical Nurse Consultant (CNC)

Women, Children’s & Newborn Services

Gynaecology Oncology

E CNC-GynaeOncologyGCUH@health.qld.gov.au

P (07) 56872241

M 0401 008 460

Kylie Hart

Project Lead - Antenatal and Children's Services

Gold Coast Health

P 0439 476 302