Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Alicia Briggs

Alicia Briggs

Adelaide,SA

Summary

Experienced leader with a decade-long tenure at Telstra, showcasing a proven track record in diverse leadership roles. Proficient in driving organizational success through strategic planning, team empowerment, and operational excellence. Recognized for adeptness in fostering collaboration, optimizing resources, and achieving objectives within stringent timelines. Skilled in leveraging analytical insights to streamline processes and enhance efficiency. Seeking to apply my exceptional organizational skills and analytical acumen in a dynamic role within the Rostering and Analytics sector, driving innovation and operational effectiveness.

Overview

11
11
years of professional experience

Work History

Store Manager

TRS Telstra Adelaide (Rundle Mall)
, SA
11.2023 - Current
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Store Manager

TRS Telstra Modbury
, SA
07.2023 - 11.2023

Store Manager

TRS Telstra Golden Grove
04.2022 - 07.2023

Retail Operations Manager

Telstra
Adelaide, SA
12.2013 - 04.2022
  • Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows.
  • Orchestrated rollout of policies and procedures, effectively contributing to management team.
  • Advised staff and customers through audits and remedy compliance issues.
  • Set sales targets and implemented action plans for achieving set objectives.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Mentored team members to succeed and advance within department and company.
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and utilizing incentives to boost team morale.
  • Enhanced sales by implementing merchandising and promotional improvements.

Skills

  • Collaborate effectively with workforce planners to achieve business Objectives and Key Results (OKRs)
  • Provide actionable recommendations for staff hiring to enhance operational efficiency
  • Align staff allocation with customer demand fluctuations to maximize productivity
  • Identify and capitalize on opportunities to improve efficiency within the retail channel
  • Proficient in identifying and implementing cost-saving opportunities while maintaining operational effectiveness
  • Skilled in utilizing data analytics tools to drive strategic decision-making

Accomplishments

  • TRS SA Induction Hub Program 2024 Facilitator
  • Telstra Excellence Award 2021
  • Telstra SA TSN OPS Specialist of the Year 2020
  • Telstra Extreme Award 2018
  • Telstra's Project Tomato (2021)
  • Created highly effective Operations Manager Training Program that significantly impacted efficiency and improved operations.
  • Training of Operations Managers for both NT and SA.
  • Assistance with store setup and training of NT stores during visit to train OPS managers.

Timeline

Store Manager

TRS Telstra Adelaide (Rundle Mall)
11.2023 - Current

Store Manager

TRS Telstra Modbury
07.2023 - 11.2023

Store Manager

TRS Telstra Golden Grove
04.2022 - 07.2023

Retail Operations Manager

Telstra
12.2013 - 04.2022

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Alicia Briggs