Alicia Coupe
Miranda,NSW
Summary
I am a highly competent receptionist with experience in managing front office operations, including handling multi-line phone systems, and greeting visitors. Strengths lie in strong organizational skills, the ability to multitask, and maintaining a professional demeanor under pressure. Previous roles have had a significant impact on improving the efficiency of administrative processes and enhancing customer service experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist
Due North Psychology
Miranda, NSW
04.2022 - Current
- Scheduling and confirming appointments, managing a complex calendar for multiple staff members.
- Handle mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Provide excellent customer service at all times while interacting with both internal and external customers.
- Conduct initial screening of incoming calls to determine urgency and directed them accordingly.
- Update and record customer or client information to maintain accounts.
- Provide administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Office Manager
One Smile Orthodontics
Hurstville, NSW
07.2009 - 03.2022
- Maintained filing system for records, correspondence and other documents.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Assisted in recruiting, onboarding and training new employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained confidential records relating to personnel matters.
Education
High School Diploma -
Engadine High School
Engadine, NSW12-1998
Skills
- Calendar management
- Customer service
- Data entry
- Document filing
- Front desk operations
- Effective communication
- Call screening
- Mail distribution
Affiliations
- As mum of two active boys i enjoy watching them play rugby league in Winter and love being at the beach with them in Summer. I also enjoy travelling with family and friends.
Certification
Current Working with Children's Check
Current National Police Check
References
References available upon request.
Timeline
Receptionist
Due North Psychology
04.2022 - Current
Office Manager
One Smile Orthodontics
07.2009 - 03.2022
High School Diploma -
Engadine High School
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