Alicia Crichton

2022 ADMINISTRATOR of the YEAR - AUTOPACT

• EA to Dealer Principal
• On boarding of new staff members and liaise with head office and HR
• Daily Sales Reporting Subaru, Mitsubishi, SsangYoung, Renault
• Update and maintain confidential databases and records, including internal CRM, manufactures and Corporate- Autopact
• Maintain Daily leads with CRM platforms
• Maintain KPIs for both Sales and Service. Monthly targets for all Manufacture's
• Head of OHS & WHS - reporting to corporate, monthly meetings
• INIX reporting monthly safety KPI's
• Support daily business and hospitality needs of corporate partners and staff during meetings and company events.
• Write reports, executive summaries.
• Distribute Monthly Awards and newsletters
• Manage all building maintenance
• Customer Complaints
• Sales support
• Assistance with Accounts/Administration
• Vehicle Buying - EvalExpert
• Monthly Managers Awards
• 2021 Administrator of the Year for Autopact

• Sales and Accounts Payable, 3 dealership locations
• Personal Assistant to Dealer Principal
• All administrative tasks including correspondence, filing, meeting and travel schedules, company rostering and stock orders
• Liaise with internal and external stakeholders
• Manage complaint management process
• Preparation of presentations for senior leadership team
• Accounts payable for Sharp Motor Group, including data entry of invoices, reconciliation of all corporate credit cards, factory statements, creditor payments
• In 2019, awarded Sharp Motor Group and Quayside Motor Group Employee of the Year Award.

• Daily open and close of Pacific Fair store, maintain showroom vehicles, battery checks, clean vehicles in showroom, maintain stock levels of merchandise, sales and generate leads

• Plan the logistics required to deliver a seamless, client focused provision of service to clients
• Manage the driving and parking of fleet vehicles
• Prepare the commissioning and decommissioning of fleet vehicles to Fleet Service specifications
• Monitor and report the condition of vehicles and arrange maintenance where required
• Provide support to the Fleet operations in the roll out of test events for Gold Coast Commonwealth
• Games and Partners

• Daily open and close of two retail hubs, sales and customer service, merchandising, ordering, invoicing, stock control, staff rosters, marketing and managing customer complaints.

• Customer service, sales, performance and sales reports, merchandising of new stock and floor moves,
• KPI’s

• Stock Control New and Used BMW and MINI
• Manage the coordination of all vehicles into and out of the dealership
• Facilitate all documentation for vehicles including registration, warranties, invoicing and compliance paperwork
• Compile sales reports for BMW Australia including dealership targets

• All administrative tasks, liaise with internal and external stakeholders
• Liaise with sales consultants, attend weekly sales meetings, prepare and distribute reporting outcomes to Daimler Chrysler
• Coordinate the delivery, service and detailing of all vehicles
• Stock control and all related documentation, procure parts as required

• PA to Dealer Principal
• All administrative tasks, liaise with internal and external clients
• Respond to clients regarding new and used vehicles, finance enquiries and provide quotations
• Marketing and promotion
• Manage launch of new car dealership answer and screen calls
• All arrangements for Manufacture meetings, internal events

• Developed and maintained strong relationships with clients to enhance customer satisfaction
• Collaborated with team members to strategize and execute sales initiatives.
• Presented product demonstrations and effectively communicated value propositions to potential customers.
• Negotiated contracts and pricing terms to maximize profitability while meeting client needs.
• Achieved sales goals and service targets by cultivating and securing new customer relationships. Achieving well over targets within 3 months, maintaining profit, finance and aftercare targets. Highest sales and deliveries in the department last month.
• Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals. Audi satisfaction surveys and google reviews
• Re organised vehicles, books, keys and maintained order within the dealership.