Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Intern

Alicia Daroya

South Ripley,QLD

Summary

Well-organized and Goal-orientated Operational Administrative Officer with 3 years’ experience strong in Compliance and Recruitment within my current role in the Healthcare Industry. I am aspiring to expand my skillset and further my career within an organization offering long term personal development opportunities. As well as focusing in delivering high level of operational support in all areas.

Overview

5
5
years of professional experience

Work History

Compliance, Education and Training Officer

Medical Workforce Unit Pty Ltd
Springfield Lakes, QLD
06.2020 - Current
  • Lead Administrator and Key Team Member maintaining administrative operations and delegated accordingly to internal and external staff.
  • General office duties (Filing, answering phones, fax, invoicing, data entries, spreadsheets, etc.)
  • Workforce Recruitment monitoring/actioning of recruitment communications with doctor cohort.
  • Lead and ensured maintenance of Compliance frameworks, guidelines and documentation ensuring all organizations/s maintained accreditations.
  • Auditing, maintenance and data-entry of large-scale CRM database. (>1200)
  • Efficient and accurate daily data-entry into systems.
  • Liaison with Government services, General Practices/Pharmacies.
  • Dealing with Ad hoc tasks to completion with best practice outcomes.
  • Facilitate staff meetings and produce detailed minutes.
  • Large document control and organization.
  • Schedule and manage projects meeting targeted timeframes.
  • Achievements
  • Achieved Full AGPAL accreditation twice for multiple services/locations
  • Initiated and implemented new policies and procedures for recruits and existing staff
  • Delivered training and established procedures for all new software introduced.
  • Adhered to deadlines in optimizing regulatory and operational performance.
  • Developed systems to track and monitor compliance with regulatory requirements and internal policies.
  • Organized training and onboarding for minimum 5 Doctor per month.

Shift Supervisor

Nextra News Agency
Booval, QLD
08.2018 - 04.2020
  • Resolved customer complaints and reported issues to senior management.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Obtained Lotto and Gambling Certificate
  • Completed opening and closing duties to facilitate business operations.

Customer Service Officer

Best N Less
01.2020 - 01.2020
  • Deliver excellent customer service
  • Register operation
  • Balancing end of daily sales
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Education

BSB30115 Certificate III in Business -

Axiom College
01.2022

High School Diploma -

Bremer State High School
Ipswich, QLD
11.2018

Skills

  • Excellent Understanding of a range of IT Software
  • Correspondence management – email, fax and post
  • Bring high-driven enthusiasm and a strong willingness to succeed
  • Accept responsibility and challenges
  • Occupational Health and Safety skills
  • High Levels of understanding Policies and Procedures
  • Provide High Quality Administrative Support
  • Ability to quickly learn, retain and apply knowledge
  • Supervisory roles
  • Staff mentoring and training
  • Exceptional attention to detail
  • Ability to work collaboratively and autonomously
  • Records management expert

Accomplishments

  • Achieved Full AGPAL Accreditation for multiple services/locations.
  • Initiated and implemented new policies and procedures for recruits and existing staff.
  • Delivered Training and Established Procedures for all new software introduced.

References

Natalie Petrakis | Medical Workforce Pty Ltd | Operational Manager

E - Natalie.P@hhds.com.au 

P - 0478772200

Daniel Vinogradac | Medical Workforce Pty Ltd | Dr Engagement Officer

E - Daniel.V@rnmc.edu.au 

P - 0401529803

Timeline

Compliance, Education and Training Officer

Medical Workforce Unit Pty Ltd
06.2020 - Current

Customer Service Officer

Best N Less
01.2020 - 01.2020

Shift Supervisor

Nextra News Agency
08.2018 - 04.2020

BSB30115 Certificate III in Business -

Axiom College

High School Diploma -

Bremer State High School

Similar Profiles

CREATE PROFILE
Alicia Daroya