Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alicia Downes

Sydney,NSW

Summary

Dynamic coach and former Front of House leader at Stockmans, recognized as Coach of the Year 2023. Expert in strategic planning and communication, I excel in fostering teamwork and enhancing player performance. My adaptability and problem-solving skills drive successful outcomes in diverse environments, ensuring exceptional experiences for both players and guests.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Coach

Cromer netball club
01.2020 - Current
  • Coached players on the fundamentals of the game, resulting in improved technique.
  • Organized and led team practices, ensuring that drills and activities were effective and efficient.
  • I can be independent and take charge when needed, but also can work with the team to see what they want to do and where they think they need to improve.
  • I was awarded Coach of the Year 2023.
  • Led practice sessions focusing on strategy and game tactics.
  • Provided individual feedback to players on performance and improvement areas.

Front Of House

Stockmans
08.2024 - 04.2025
  • Working front of house for this business has taught me many skills that I am grateful for learning, such as leadership, teamwork, communication skills, adaptiveness, and problem-solving.
  • Answered front of house phone to inform customers of wait times, take reservations, and record to-go orders.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Maintained a neat, organized front of house area at all times.
  • Supervised front of house operations including seating arrangements, table set-ups, busing tables.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Assigned duties to busboys or other front of house staff members as needed.

Music Teacher

Stormer Music
01.2024 - 04.2024
  • Collaborated with parents to support student learning objectives.
  • Assessed student progress and provided constructive feedback regularly.
  • Developed engaging lesson plans for diverse student groups.

Education

Bachelor of Psychology - criminology

Macquarie University
Macquarie Park, NSW
06.2025

High School Diploma -

Pittwater House
Collaroy, NSW
01-2023

Skills

  • Customer service
  • Adaptability
  • Communication skills
  • Teamwork
  • Strategic planning
  • Active listening
  • Leadership
  • Problem solving

Accomplishments

  • Duke of Edinburgh gold recipient in 2024.

Certification

  • RSA achieved in 2024.

Timeline

Front Of House

Stockmans
08.2024 - 04.2025

Music Teacher

Stormer Music
01.2024 - 04.2024

Coach

Cromer netball club
01.2020 - Current

Bachelor of Psychology - criminology

Macquarie University

High School Diploma -

Pittwater House

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Alicia Downes