Alicia Dunne

• Responsible for all clinic reception and administrative duties.
• Scheduled appointments for clients and reached out to reschedule appointments due to clinician availability.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed all clinic mail and email correspondence.
• Assisted in the recruitment and training of reception staff, providing direct supervision, ongoing staff development, and continuing education to employees.
• Responsible for documenting clinic activities and updating client records.
• Maintained databases to track and record client data.
• Maintained adequate stock of audiological and office supplies, equipment, and forms in clinical areas.
• Protected patients by following strict HSP protection requirements and internal data security procedures.
• Established and maintained effective communication with staff, clinicians, and community organisations to promote high quality client care.
• Spearheaded and implemented new clinic projects to expand scope of engagement and streamline clinic procedures.
• Created and maintained excellent client relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Helped students develop the critical learning skills and study habits necessary to succeed in university education and trade school.
• Designed, organised, and implemented lessons, assessment tasks, and
  programs targeted at meeting the individual needs of a diverse range of
  students with unique abilities and backgrounds.
• Evaluated students' academic and social growth, maintained appropriate records, and prepared progress reports to gauge performance.
• Maintained excellent working relationships with staff, students, families
  and the wider community via email, telephone, online conferencing and
  face-to-face interactions.
• Proficient use of a wide range of computing and software applications.
• Thrived in a fast-paced working environment simultaneously managing
  multiple tasks, duties and responsibilities.

• Managed financial transactions across all types of legal tender.
• Provided excellent face-to-face customer service to maintain the highest
levels of customer satisfaction and loyalty.
• Provided customers with relevant information and suggestions on products,
services and loyalty programs.
• Answered phone calls from customers and provided high-quality assistance
regarding concerns, questions or inquiries.

Graduated with Honours and a high achiever's merit.