Alicia Ellard
Schofields,NSW
Summary
Dynamic Service Coordinator with a proven track record at Infinity Fire Protection, excelling in optimizing resource allocation and enhancing operational workflows. Skilled in team leadership and problem-solving, I implemented scheduling improvements that boosted efficiency and ensured compliance with safety standards, significantly elevating customer satisfaction and service delivery.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Infinity Fire Protection
07.2024 - 11.2025
- Optimized technician deployment and resource allocation through effective schedule coordination.
- Assisted with customer inquiries, providing accurate information on fire protection services.
- Managed documentation processes to ensure compliance with safety regulations and standards.
- Supported project management efforts by tracking service progress and maintaining communication with clients.
- Implemented improvements in scheduling software to enhance operational workflow efficiency.
Operations Supervisor
Drug and Alcohol Solutions Australia
10.2017 - 07.2024
- Supervised daily operations, ensuring compliance with safety regulations and operational standards.
- Managed team performance, providing guidance and training to enhance productivity and efficiency.
- Implemented process improvements, reducing operational bottlenecks and enhancing service delivery.
- Coordinated inventory management, streamlining supply chain processes for timely resource availability.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Education
High School Diploma -
MacArthur Girls High School
Skills
- Telephone communication
- Goal setting
- Team leadership
- Service monitoring and evaluation
- Proficiency in office programs
- Record preparation
- Customer expectation management
- Detail orientation
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
- Task prioritization
Timeline
Service Coordinator
Infinity Fire Protection
07.2024 - 11.2025
Operations Supervisor
Drug and Alcohol Solutions Australia
10.2017 - 07.2024
High School Diploma -
MacArthur Girls High School