Alicia Gambley
Bald Hills,QLD
Summary
Proven Administrative Officer with a track record of enhancing operational efficiency at Mayan Legacy, adept in database administration and customer service. Excelled in reducing expenses by negotiating cost-effective contracts and boosting customer satisfaction rates. Skilled in Microsoft Excel and professional communication, demonstrating critical thinking and prioritization to support strategic goals and project success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Officer
Mayan Legacy
01.2006 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Contributed to successful projects by providing essential administrative support and resource management.
Administration Assistant
KAGAN Brothers
02.2006 - 01.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
Export/Import Documen
Johnsons Screens Australia
01.2005 - 01.2006
- Coordinated daily transfer shipments with proper documentation logs.
- Prepared, checked and filed documentation.
- Scheduled and booked transportations.
Education
No Degree - Short Course MYOB 36 Hours
TAFE
Yeronga, QLD2005
Bachellor in Business, Bank And Finances. - Administration And Accounting
Escuela Bancaria Y Comercial
Mexico10.2004
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Documentation and control
- Database Administration
- Account Reconciliation
- Administrative Support
- Office Administration
- Customer Service
- Microsoft Excel
- Data Entry
- Computer Skills
- Customer and client relations
- Verbal Communication
- Microsoft Word
- Critical Thinking
- Mail handling
- Filing
- Invoice Processing
- Excel spreadsheets
Websites
Certification
Bank and Finance Administrator. Bachelor degree.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administration Assistant
KAGAN Brothers
02.2006 - 01.2007
Administrative Officer
Mayan Legacy
01.2006 - Current
Export/Import Documen
Johnsons Screens Australia
01.2005 - 01.2006
No Degree - Short Course MYOB 36 Hours
TAFE
Bachellor in Business, Bank And Finances. - Administration And Accounting
Escuela Bancaria Y Comercial
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