Alicia Gavin
Karingal,VIC
Summary
As a seasoned professional, I am eager to contribute my unique blend of high-level skills and extensive experience to an organisation dedicated to delivering outstanding outcomes for its stakeholders. Known for dedication, loyalty, and a community-minded approach, I bring effective communication, negotiation, and teamwork skills honed through years of service in the community. Motivated to excel, I thrive in pressure and time-sensitive situations, consistently delivering optimal performance.
Overview
29
29
years of professional experience
Work History
Locum
McArthur Agency
08.2022 - Current
- Uniting Age Well Cranbourne/Casey transition project
- City of Dandenong Care Manager
- Vasey RSL - systems roll out support
- City of Kingston - customer service community services
- MEACAS - remediation project
Workforce Coordinator
Benetas
01.2021 - 08.2022
- Scheduling and customer service, supervision of In-Home Service Assistants.
- Managing and monitoring compliance in records, DB, OHS and service delivery.
Service Support Officer
Benetas
01.2020 - 01.2021
- Customer service, administration and financial processes for Home Care Packages
Client Services Coordinator
Benetas
01.2018 - 01.2020
- Responsible for overseeing HCP budgets services products and resources and ensuring effective and efficient client focussed service provision
- Maintain and manage electronic data and files
- Work collaboratively with clients to achieve planned goals
- Accurate and timely management of financial processes
- Communicate and develop relationships with a broad field of stakeholders
- Knowledge of and compliance with all regulations and employer processes
- Contribute and engage with organisation improvement, quality and OH&S.
Aged Care & Disability Rostering Officer
Bayside City Council
01.2011 - 01.2018
- Promoting client independence by scheduling direct care in-home services
- Streamlining processes, process & procedure development, presented office and direct care staff induction & training, support and recruitment, problem solving, technical support, maintaining a clean & ordered database, incident reporting, triaging calls & responding to issues in accordance with organisational policies & procedures in a timely manner
- Allocating appropriately skilled staff to jobs & review client/staff needs regularly
- Payroll initiation & maintaining OHS standards & promoting safe work practice.
Aged Care & Disability Community Care Worker
Bayside City Council
01.2005 - 01.2011
- Promoting client independence by delivering personal care, domestic assistance and respite activities in the client’s home
- Raising client welfare concerns, incident reporting and identifying hazards to promote safe work.
Previous to 2005
Work Experience
01.1995 - 12.2004
Specialist Barista, Cultural Services Officer - Shire of Yarra Ranges, Produced & Directed a Community Theatre Youth Project, Workshop Facilitator - Healesville Arts Council, Restaurant Captain, Circus Club Coach/Performer Yarra Valley Steiner School, Trainer - Circus Oz youth program, Small Business Owner - Runaway Circus Enterprises.
Education
Diploma - Community Services
Swinburne University
Post Graduate - Arts Administration
RMIT
Melbourne, VICDiploma of Business Administration -
Holmesglen
Bachelor of Arts -
Swinburne University
01.2003
Skills
- Communication:
- Effective verbal and written communication skills
- Ability to convey information clearly and concisely - Problem-Solving:
- Strong analytical and problem-solving abilities
- Proven track record of resolving issues efficiently - Teamwork:
- Ability to work collaboratively in a team environment
- Experience in fostering a positive team culture - Time Management:
- Excellent organisational skills and time management
- Capacity to prioritise e tasks effectively
- Adaptability:
- Flexibility to adapt to changing environments and priorities
- Demonstrated resilience in the face of challenges - Leadership:
- Leadership qualities with the ability to motivate and guide others
- Experience in taking initiative and leading projects or teams - Customer Service:
- Strong customer service orientation
- Experience in delivering high-quality service to clients or customers - Attention to Detail:
- High level of accuracy and attention to detail in tasks
- Thorough and meticulous approach to work
Informal Education
- Customer Service Training (2015)
- Self-Leadership skills Positive Intelligence (2013)
- Applying Emotional Intelligence to Deliver a Good Customer Service Experience (2011)
- Interviewing Recruitment and Selection (2011)
- Statement of Attainment Event Management
Awards
- Excellence Award (2013)
- Fringe Festival Award Nomination (2003)
- New Enterprise Incentive Scheme & Queens Trust Council Grant (1996)
Volunteer Experience
- Quality improvement group (2012)
- Electronic devices advisory group (2012)
- Commonwealth Games Opening & Closing Ceremony Stage Manager (2006)
- Yarra Valley Gymnastics School
Attributes
Reliability: - Consistently meeting deadlines and fulfilling responsibilities.
Adaptability: - Easily adjusting to new environments, tasks, or challenges.
Resilience: - Remaining effective under pressure or in the face of setbacks.
Initiative: - Taking proactive steps and demonstrating a willingness to go beyond expectations.
Dependability: - Being trustworthy and dependable in fulfilling commitments.
Cultural Competence: - Sensitivity and adaptability to different cultures and diverse work environments.
Ethical Judgement: - Making decisions based on a strong sense of ethics and integrity.
Empathy: - Understanding and considering the perspectives and feelings of others.
Innovativeness: - Demonstrating creativity and a forward-thinking mindset.
Open-Mindedness: - Being receptive to new ideas, perspectives, and feedback.
Conflict Resolution: - Ability to address and resolve conflicts in a constructive manner.
Positive Attitude: - Maintaining a positive and optimistic outlook, contributing to a positive work environment.
Timeline
Locum
McArthur Agency
08.2022 - Current
Workforce Coordinator
Benetas
01.2021 - 08.2022
Service Support Officer
Benetas
01.2020 - 01.2021
Client Services Coordinator
Benetas
01.2018 - 01.2020
Aged Care & Disability Rostering Officer
Bayside City Council
01.2011 - 01.2018
Aged Care & Disability Community Care Worker
Bayside City Council
01.2005 - 01.2011
Previous to 2005
Work Experience
01.1995 - 12.2004
Diploma - Community Services
Swinburne University
Post Graduate - Arts Administration
RMIT
Diploma of Business Administration -
Holmesglen
Bachelor of Arts -
Swinburne University
Similar Profiles
Dijana HALILJIDijana HALILJI
Diploma in Children Cervices at McArthur, Recruitment AgencyDiploma in Children Cervices at McArthur, Recruitment Agency
Ryan LarzalereRyan Larzalere
Sales Consultant/Finance Manager at Long McArthur FordSales Consultant/Finance Manager at Long McArthur Ford
VINCENT K. KIGENVINCENT K. KIGEN
Human Services Worker at McArthur Recruitment ServicesHuman Services Worker at McArthur Recruitment Services
Casey ThurstansCasey Thurstans
Enrolled Nurse at Opal Aged CareEnrolled Nurse at Opal Aged Care
Liai BurnsLiai Burns
Senior Project Coordinator at University of AucklandSenior Project Coordinator at University of Auckland