Alicia Gavin
Karingal,VIC
Summary
As a seasoned professional, I am eager to contribute my unique blend of high-level skills and extensive experience to an organisation dedicated to delivering outstanding outcomes for its stakeholders. Known for dedication, loyalty, and a community-minded approach, I bring effective communication, negotiation, and teamwork skills honed through years of service in the community. Motivated to excel, I thrive in pressure and time-sensitive situations, consistently delivering optimal performance.
Overview
29
29
years of professional experience
Work History
Locum
McArthur Agency
08.2022 - Current
- Uniting Age Well Cranbourne/Casey transition project
- City of Dandenong Care Manager
- Vasey RSL - systems roll out support
- City of Kingston - customer service community services
- MEACAS - remediation project
Workforce Coordinator
Benetas
01.2021 - 08.2022
- Scheduling and customer service, supervision of In-Home Service Assistants.
- Managing and monitoring compliance in records, DB, OHS and service delivery.
Service Support Officer
Benetas
01.2020 - 01.2021
- Customer service, administration and financial processes for Home Care Packages
Client Services Coordinator
Benetas
01.2018 - 01.2020
- Responsible for overseeing HCP budgets services products and resources and ensuring effective and efficient client focussed service provision
- Maintain and manage electronic data and files
- Work collaboratively with clients to achieve planned goals
- Accurate and timely management of financial processes
- Communicate and develop relationships with a broad field of stakeholders
- Knowledge of and compliance with all regulations and employer processes
- Contribute and engage with organisation improvement, quality and OH&S.
Aged Care & Disability Rostering Officer
Bayside City Council
01.2011 - 01.2018
- Promoting client independence by scheduling direct care in-home services
- Streamlining processes, process & procedure development, presented office and direct care staff induction & training, support and recruitment, problem solving, technical support, maintaining a clean & ordered database, incident reporting, triaging calls & responding to issues in accordance with organisational policies & procedures in a timely manner
- Allocating appropriately skilled staff to jobs & review client/staff needs regularly
- Payroll initiation & maintaining OHS standards & promoting safe work practice.
Aged Care & Disability Community Care Worker
Bayside City Council
01.2005 - 01.2011
- Promoting client independence by delivering personal care, domestic assistance and respite activities in the client’s home
- Raising client welfare concerns, incident reporting and identifying hazards to promote safe work.
Previous to 2005
Work Experience
01.1995 - 12.2004
Specialist Barista, Cultural Services Officer - Shire of Yarra Ranges, Produced & Directed a Community Theatre Youth Project, Workshop Facilitator - Healesville Arts Council, Restaurant Captain, Circus Club Coach/Performer Yarra Valley Steiner School, Trainer - Circus Oz youth program, Small Business Owner - Runaway Circus Enterprises.
Education
Diploma - Community Services
Swinburne University
Post Graduate - Arts Administration
RMIT
Melbourne, VICDiploma of Business Administration -
Holmesglen
Bachelor of Arts -
Swinburne University
01.2003
Skills
- Communication:
- Effective verbal and written communication skills
- Ability to convey information clearly and concisely - Problem-Solving:
- Strong analytical and problem-solving abilities
- Proven track record of resolving issues efficiently - Teamwork:
- Ability to work collaboratively in a team environment
- Experience in fostering a positive team culture - Time Management:
- Excellent organisational skills and time management
- Capacity to prioritise e tasks effectively
- Adaptability:
- Flexibility to adapt to changing environments and priorities
- Demonstrated resilience in the face of challenges - Leadership:
- Leadership qualities with the ability to motivate and guide others
- Experience in taking initiative and leading projects or teams - Customer Service:
- Strong customer service orientation
- Experience in delivering high-quality service to clients or customers - Attention to Detail:
- High level of accuracy and attention to detail in tasks
- Thorough and meticulous approach to work
Informal Education
- Customer Service Training (2015)
- Self-Leadership skills Positive Intelligence (2013)
- Applying Emotional Intelligence to Deliver a Good Customer Service Experience (2011)
- Interviewing Recruitment and Selection (2011)
- Statement of Attainment Event Management
Awards
- Excellence Award (2013)
- Fringe Festival Award Nomination (2003)
- New Enterprise Incentive Scheme & Queens Trust Council Grant (1996)
Volunteer Experience
- Quality improvement group (2012)
- Electronic devices advisory group (2012)
- Commonwealth Games Opening & Closing Ceremony Stage Manager (2006)
- Yarra Valley Gymnastics School
Attributes
Reliability: - Consistently meeting deadlines and fulfilling responsibilities.
Adaptability: - Easily adjusting to new environments, tasks, or challenges.
Resilience: - Remaining effective under pressure or in the face of setbacks.
Initiative: - Taking proactive steps and demonstrating a willingness to go beyond expectations.
Dependability: - Being trustworthy and dependable in fulfilling commitments.
Cultural Competence: - Sensitivity and adaptability to different cultures and diverse work environments.
Ethical Judgement: - Making decisions based on a strong sense of ethics and integrity.
Empathy: - Understanding and considering the perspectives and feelings of others.
Innovativeness: - Demonstrating creativity and a forward-thinking mindset.
Open-Mindedness: - Being receptive to new ideas, perspectives, and feedback.
Conflict Resolution: - Ability to address and resolve conflicts in a constructive manner.
Positive Attitude: - Maintaining a positive and optimistic outlook, contributing to a positive work environment.
Timeline
Locum
McArthur Agency
08.2022 - Current
Workforce Coordinator
Benetas
01.2021 - 08.2022
Service Support Officer
Benetas
01.2020 - 01.2021
Client Services Coordinator
Benetas
01.2018 - 01.2020
Aged Care & Disability Rostering Officer
Bayside City Council
01.2011 - 01.2018
Aged Care & Disability Community Care Worker
Bayside City Council
01.2005 - 01.2011
Previous to 2005
Work Experience
01.1995 - 12.2004
Diploma - Community Services
Swinburne University
Post Graduate - Arts Administration
RMIT
Diploma of Business Administration -
Holmesglen
Bachelor of Arts -
Swinburne University
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