ALICIA GIATRAS
Botanic Ridge,VIC
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
8
8
years of professional experience
Work History
Temporary Property Manager
Real Estate Career Developers
04.2024 - Current
- Manage Portfolios in the interim whilst the Property Manager is on leave or there is a transition.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Senior Property Manager
O'Brien Real Estate
06.2020 - 04.2024
- Portfolio of approximately 150 properties with leasing & VA support
- Management of the department & team of 5
- VCAT attendance & maintenance handling
- BDM Listing.
Senior Property Manager/ Team Leader
Areal Property
10.2022 - 02.2023
- Manage Portfolios of 163 properties with full leasing support, manage a team of 3 staff, KPI checking, Procedure implementation, Management requirements.
- Investigated and resolved any tenant complaints.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
Property Manager
Nelson Alexander Real Estate
06.2019 - 02.2020
- Manage 180 approximately property portfolio end to end
- VCAT attendance & maintenance management.
Property Manager
Mantello Real Estate
06.2018 - 06.2019
- Manage 300 approx
- Property portfolio end to end
- VCAT attendance, maintenance management, training of new staff & assist with the sales staff where required.
Property Manager
Professionals Real Estate
07.2017 - 06.2018
- Manage 130 approx
- Property portfolio end to end
- Conduct routine inspections, open homes, handle maintenance, manage contractors, tenancy checks and onboarding new renters, Attend VCAT hearings.
Receptionist
Jellis Craig Real Estate (Sales office)
01.2017 - 07.2017
- Operate telephone, screen/forward calls, greet clients, perform administrative tasks, process sales files, assist with sales admin
- Assist with compliance, general duties, maintain office
- Creating settlement gifts and liaising with conveyancers for settlements.
Receptionist
Barry Plant Real Estate
03.2016 - 12.2016
- Operate telephone, screen/forward calls, greet clients, perform administrative tasks, assist with property management
- General duties, maintain office
- Creating settlement gifts and liaising with conveyancers for settlements
- Saturday Inspections.
Education
Certificate IV in Property Services (Real Estate) -
Skilled Up Institute
01.2021
Agents Representative Certificate -
Kangan Institute
01.2016
Victorian Education Certificate -
Catholic Regional College Sydenham
01.2015
Skills
- Property Management
- Property Inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Staff Management
- Maintenance knowledge
- Asset Management
- Critical Thinking
Programs Used
- Property Tree
- Property Me
- REST
- RP Office
- Inspection Express
- Inspect Real Estate
- Microsoft Office
- Air table
- Tapi
- Console
- Canva
- Social Media
Awards
- Property Management Excellence Award - #1
- Company Values Award
- Property Management Team of the Quarter - #2
Languages
Polish
Professional Working
Timeline
Temporary Property Manager
Real Estate Career Developers
04.2024 - Current
Senior Property Manager/ Team Leader
Areal Property
10.2022 - 02.2023
Senior Property Manager
O'Brien Real Estate
06.2020 - 04.2024
Property Manager
Nelson Alexander Real Estate
06.2019 - 02.2020
Property Manager
Mantello Real Estate
06.2018 - 06.2019
Property Manager
Professionals Real Estate
07.2017 - 06.2018
Receptionist
Jellis Craig Real Estate (Sales office)
01.2017 - 07.2017
Receptionist
Barry Plant Real Estate
03.2016 - 12.2016
Certificate IV in Property Services (Real Estate) -
Skilled Up Institute
Agents Representative Certificate -
Kangan Institute
Victorian Education Certificate -
Catholic Regional College Sydenham
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