Alicia Gubb
Townsville,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Administrative Customer Assistant Expert
Obrien Glass
11.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Increased sales through upselling products to meet customer needs.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
- Streamlined the checkout process for faster transactions, enhancing overall customer experience.
- Used CRM, AX, and other programs to assist in sustaining a productive workplace.
- Adapted quickly to new promotions or policy changes, ensuring accurate information was relayed to the customer.
- Developed strong rapport with customers and created positive impression of business.
Senior Customer Experience Crew
Dan Murphys
11.2022 - 12.2023
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Identified trends in customer feedback, providing valuable insights for continuous improvement initiatives.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained and upheld a Responsible Service of Alcohol Certificate to ensure that the community was kept safe. Obtained skills in dealing with disgruntled customers who were under the influence of substance, making communication easier in future jobs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Deli Assistant
Coles
01.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Prepared fresh, high-quality deli products for sale, contributing to increased revenue.
- Collaborated with team members to ensure smooth operation of the deli department.
- Maintained accurate inventory control by conducting regular stock checks and replenishing as necessary.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Contributed ideas for improving department processes during team meetings for overall operational efficiency enhancement.
Nightfill Manager
Toymate
07.2021 - 12.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Crew Coach, Barista
McDonalds
02.2019 - 12.2021
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Developed crew members'' skills through tailored training sessions, leading to improved job competency.
- Boosted crew productivity by streamlining work processes and promoting efficient time management techniques.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
Education
High School Diploma -
Townsville State High School
Townsville, QLD12.2022
Responsible Service of Alcohol -
Woolworths Group
Townsville11.2022
Certificate II in Work And Vocational Pathways -
Northern Beaches State High School
Townsville10.2021
Certificate I in Baking -
Northern Beaches State High School
Townsville10.2021
Skills
- Active Learning
- Complaint Handling
- Critical Thinking
- Task Prioritization
- Sales Techniques
- Positive Attitude
- Stress Management
- Attention to Detail
- Problem Solving
- Written Communication
- Organizational Skills
- Adaptability
Additional Information
Blue Card - Working with Children (Volunteer)
P2 Class License - Will hold open license in January 2025
Experience in babysitting
Timeline
Administrative Customer Assistant Expert
Obrien Glass
11.2023 - Current
Senior Customer Experience Crew
Dan Murphys
11.2022 - 12.2023
Deli Assistant
Coles
01.2022 - 12.2022
Nightfill Manager
Toymate
07.2021 - 12.2021
Crew Coach, Barista
McDonalds
02.2019 - 12.2021
High School Diploma -
Townsville State High School
Responsible Service of Alcohol -
Woolworths Group
Certificate II in Work And Vocational Pathways -
Northern Beaches State High School
Certificate I in Baking -
Northern Beaches State High School
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