Alicia Harris

• Gained skills in data entry and bookkeeping while supporting Angus Accountants' operational needs.
• Utilised data entry and bookkeeping skills to assist diverse list of clientele with personal accounting, tax return, and BAS preparation.
• Used MYOB and Microsoft Office to streamline administrative processes at Angus Accountants.

• Provided exceptional customer service in a fast-paced cafe environment.
• Handled front of house operations, serving customers, making drinks, and managing till operations, along with back of house duties such as dishwashing and cleaning.
• Processed orders accurately and efficiently using the point-of-sale system.
• Maintained cleanliness and organisation of dining and service areas.

• Managed reception duties at NT Airports, including answering and forwarding phone calls and emails, organising office supplies, and monitoring stock levels to ensure efficient operations.
• Assisted other departments during less demanding reception duties, which led to promotion as Operations Systems Coordinator.
• Managed inventory of technical supplies and equipment for various departments.

• Assisted passengers with boarding and disembarking processes efficiently.
• Ensured passenger safety and comfort during flights.
• Supported Airnorth as Customer Service Officer and administration attendant during health complications.

• Delivered exceptional customer service during in-flight experiences and interactions.
• Assisted in resolving customer disputes in a timely manner while maintaining professionalism.
• Managed cabin cleanliness and organisation throughout flights consistently.
• Assisted passengers with boarding and disembarking processes efficiently.
• Performed pre-flight checks on oxygen masks, fire extinguishers, first aid kits, life vests, galley equipment, and other emergency equipment.

Held multiple roles in hospitality and retail, enhancing customer service skills and conflict resolution abilities.

Worked in diverse positions across multiple employers in hospitality and retail.

• Skycity Casino VIP Bars attendant
• Skycity Casino Food & Beverage attendant
• Skycity Casino Housekeeper
• Roma Bar Cafe waitress
• Wow Sight & Sound Cashier
• Karama Newsagent Cashier