Alicia Hartingdon
Albion Park,NSW
Summary
Dedicated customer service professional with extensive experience in retail sales, hospitality, and business management. Proven ability to deliver exceptional customer experiences, manage staff, and handle complex enquiries in fast-paced environments. Adept at problem-solving, maintaining accuracy, and providing high-quality service. Strong interpersonal and communication skills with a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Gaming Services Host/ TAB safe control/ Table games dealer
The Star Casino Sydney
05.2013 - Current
- Assisted guests with their gaming machine needs, ensuring a positive experience
- Maintained high levels of discretion to protect guest privacy
- Provided information on property features, current promotions, and the Star Loyalty program
- Responded to guest enquiries, both face-to-face and over the phone, ensuring prompt and courteous service
- Resolved minor machine faults to minimise guest inconvenience
- Completed new membership sign-ups and membership reactivation with a focus on customer satisfaction
- Operated the TAB, ensuring daily figures were balanced and overseeing a $100k+ safe
- Delivered engaging and professional service while dealing Blackjack, Baccarat, and Roulette
- Ensured table security and maintained game integrity
- Provided excellent customer service, enhancing the guest experience
- Handled cash transactions accurately and efficiently
- Managed floats to ensure the smooth operation of the tables.
Owner/Operator
Fontana Restaurant
09.2011 - 12.2012
- Provided exceptional customer service to enhance dining experiences
- Managed stock control and ensured the availability of high-quality ingredients
- Achieved sales targets through effective marketing and customer engagement
- Conducted staff training to maintain high service standards
- Planned and developed menus to meet customer preferences
- Handled banking, bookkeeping, and accounts payable with precision.
Chef
Fontana Restaurant
11.2008 - 09.2011
- Provided attentive customer service in a busy restaurant environment
- Managed cash handling and placed orders accurately
- Handled telephone enquiries with professionalism
- Studied commercial cookery to develop culinary skills.
Education
Various
Skills
- Customer Service
- Interpersonal and communication
- Problem-Solving
- Digital Literacy
- Teamwork
- Maintaining Accuracy and Quality in Fast-Paced Environments
- Staff Training & Development
- Rostering
- Cash Handling
- Business Management
- Payroll
- Stock Control
- Telephone reception
Timeline
Gaming Services Host/ TAB safe control/ Table games dealer
The Star Casino Sydney
05.2013 - Current
Owner/Operator
Fontana Restaurant
09.2011 - 12.2012
Chef
Fontana Restaurant
11.2008 - 09.2011
Various
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