Alicia Heij
Hobart,TAS
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Hardworking and love to learn new skills
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Caretaker
Thuiszorg Zusters
Ede, Gelderland ( The Netherlands)
03.2024 - 10.2024
- Performed light housekeeping duties such as changing linens, laundry and dusting furniture.
- Managed waste disposal and recycling in accordance with local regulations.
- Improved patient outlook and daily living through compassionate care.
Chalet Host
Wens Chalet
St. Anton, Tirol (Austria)
11.2023 - 04.2024
- Made meals in accordance with company standards and requirements. Breakfast and a three-course meal in the evening. (did this in 2021 and 2022 to)
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Order food and drinks.
- Make sure the house is clean throughout, and deep clean before the new group comes.
Camping Manager
Roan camping Holidays
Casavio, Veneto (Italy)
03.2023 - 10.2023
- Promoted positive work environment and staff motivation through effective communication and supportive team building activities. also did in 2020,21 and 22)
- Supervised the maintenance of the mobile homes.
- Assisted in resolving any customer complaints or issues that arose during their stay at the campsite.
- Managed the budget for supplies and equipment necessary to keep the campsite running smoothly.
- Reception/ check in and check out
Assistant Manager
Zeldzaam
Veenendaal, Utrecht (The Netherlands)
12.2017 - 03.2020
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge.
- Invantory / Cash handling
Manager
Drinks and Bites/ Hotel de Wereld
Wageningen, Gelderland ( The Netherlands)
04.2016 - 11.2017
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Delegated work to staff, setting priorities and goals.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Working with the local wine store to combine the wine with the menu.
- Invantory/ Cash handling
Assistant Manager
Boshotel and Bosrestaurant
Overberg, Utrecht (The Netherlands)
02.2012 - 02.2015
- Informed patrons of establishment specials and promotions.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained new employees to perform duties.
- Managed cash register operations including deposits and reconciling discrepancies.
- Helped with planning of functions.
Education
High School Diploma -
Ichtus
Veenendaal05-2003
Skills
- Recruiting and interviewing
- Employee scheduling
- Team motivation
- Staff development
- Reservation management
- Dining area maintenance
- Liquor, wine, and food service
- Food running
- Wine pairings
- Hospitality and accommodation
- Food handling safety
- Cash handling
- Conflict resolution
- Table setting
- Decision-making
Certification
- RSA
- Barista
- HACCP
Languages
Dutch
Native/ Bilingual
German
Limited
English
Professional
References
References available upon request.
Timeline
Home Caretaker
Thuiszorg Zusters
03.2024 - 10.2024
Chalet Host
Wens Chalet
11.2023 - 04.2024
Camping Manager
Roan camping Holidays
03.2023 - 10.2023
Assistant Manager
Zeldzaam
12.2017 - 03.2020
Manager
Drinks and Bites/ Hotel de Wereld
04.2016 - 11.2017
Assistant Manager
Boshotel and Bosrestaurant
02.2012 - 02.2015
High School Diploma -
Ichtus
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