Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Alicia  Hicks

Alicia Hicks

Prairiewood ,NSW

Summary

Reliable employee seeking a government job role position, Offering excellent communication and good judgment.

Enthusiastic team member and individual worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job responsibilities and duties. Motivated to learn, grow and excel in any given industry.

Organised and dependable candidate with being successful at managing multiple priorities with upholding a positive attitude. Willingness to take on added responsibilities to meet team and individual work goals.

Experienced in direct contact and telephone communication with people from the community that are living in tough/ sensitive situations that they have been enduring for long term and short term with over 4 years of experience in The Smith Family as a administrator/ social worker assistant role. Excellent reputation for resolving problems and improving customer satisfaction.

A extensive history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Project Development Officer

City Of Ryde
Ryde, NSW
03.2017 - 07.2018
  • Assessed vendors to confirm business and labor practices aligned with company standards.
  • Defined project scopes, cost estimates and schedule/ deadlines
  • Generated new business through proactive strategies such as network and cold calling.
  • Developed and presented project and funding proposals.
  • Led key projects while managing timelines and meeting deadlines within budgetary limits.
  • Managed projects while defining scopes, establishing schedules and estimating expenses.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring.
  • Kept contractors and labor practices in compliance with company and local government standards

Purchasing Officer

City Of Ryde
Ryde, NSW
09.2014 - 03.2017
  • Maintained complete documentation and records of all purchasing activities.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
  • Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Computed and created purchase orders in SAP software to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Reviewed order updates to identify best practices aligned with corporate goals.
  • Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
  • Worked with clients to resolve claim issues quickly and efficiently.

Social Worker Assistant

The Smith Family
Mt Druitt, NSW
04.2010 - 09.2014
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Explained medical care options to help families make informed healthcare decisions.
  • Maintained regular contact with clients by calling and re-booking appointments for face to face contact in office
  • Encouraged socialization and engagement through therapy and social activities.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Organised and hosted community charity events

Retail Assistant

Supre
Parramatta, NSW
06.2007 - 03.2010
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.

Education

Certificate III - Business Management

Private Sector - Blacktown NSW
02.2009

Year 10 Certificate -

Colyton High School
St. Mary's, NSW
12.2006

Skills

  • Project Plan Development
  • Office Support
  • Service Quality
  • Critical Thinking
  • Strategic Project Planning
  • Active Listening
  • Time Management
  • Project Deadlines
  • Customer Satisfaction
  • Purchase Orders
  • Office Meetings
  • Staff Recruiting
  • Client Support
  • Learning Strategies
  • Timely Project Completion
  • Staff Scheduling
  • Cost Savings
  • Team Direction
  • Operational Planning
  • Service Level Agreements
  • Client and Family Interviews
  • Maintaining Client Records
  • Safety Protocols
  • Case File Management
  • Phone Inquiries
  • Professional Relationships
  • Social Work Processes
  • Client Needs Assessment
  • Crisis Intervention
  • Case Documentation
  • Financial Assistance
  • Case Support
  • Team Meetings
  • Local Government
  • Great Communication Skills
  • Customer Inquiries
  • Emergency Response

Timeline

Project Development Officer

City Of Ryde
03.2017 - 07.2018

Purchasing Officer

City Of Ryde
09.2014 - 03.2017

Social Worker Assistant

The Smith Family
04.2010 - 09.2014

Retail Assistant

Supre
06.2007 - 03.2010

Certificate III - Business Management

Private Sector - Blacktown NSW

Year 10 Certificate -

Colyton High School
Alicia Hicks