Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Hinds

George Town,TAS

Summary

Dynamic kitchen supervisor with a proven track record at Southern Cross Care, excelling in inventory control and staff training. Enhanced kitchen efficiency through waste reduction strategies, fostering a collaborative team environment. Adept at menu development and maintaining high sanitation standards, ensuring exceptional dining experiences while adhering to health regulations.

Overview

17
17
years of professional experience

Work History

Kitchen Supervisor

Southern Cross Care
07.2010 - Current
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Monitored food preparation, production, and plating for quality control.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Reduced food waste through effective inventory management and menu planning.
  • Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
  • Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
  • Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
  • Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
  • Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
  • Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
  • Established strong vendor relationships for reliable ingredient sourcing and cost-effective purchasing.
  • Implemented standardized portion control practices for consistency across all dishes served at the establishment.
  • Prepared special event menus for catered functions, accommodating dietary restrictions as needed.
  • Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
  • Ensured high-quality dish presentation for enhanced customer satisfaction.
  • Optimized kitchen layouts for improved workflow and safety.
  • Pioneered waste recycling program, aligning with sustainability goals.
  • Developed seasonal menus to reflect fresh and local ingredients, boosting customer interest.
  • Enhanced food quality by adopting innovative cooking techniques and equipment.
  • Elevated kitchen efficiency by streamlining meal preparation processes.
  • Conducted performance evaluations to identify and address areas for improvement.
  • Introduced customer feedback system to refine menu offerings and service.
  • Coached new hires in kitchen protocols, speeding up their integration into team.
  • Implemented staff training programs that improved kitchen operation speeds.
  • Coordinated with front-of-house team to ensure seamless service during peak hours.
  • Spearheaded health initiative, incorporating more plant-based options into menu.
  • Managed scheduling to ensure full coverage during busy periods without overstaffing.
  • Led kitchen staff meetings to discuss performance goals and operational changes.
  • Negotiated with suppliers for better pricing, reducing overall kitchen expenses.
  • Fostered team-oriented environment, leading to increased productivity and morale.
  • Orchestrated catering operations for large-scale events, ensuring timely and high-quality service.
  • Maintained rigorous health and safety standards, ensuring spotless inspection record.
  • Crafted special event menus that garnered positive media attention.
  • Reduced food waste significantly with meticulous inventory management.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Monitored food inventory and supplies to prevent waste.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Served consistent portions following recipes and control standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Set and oversaw weekly and special event menu plans.
  • Planned and executed promotions and special events in close collaboration with management.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Kitchen Hand

Southern Cross Care
07.2010 - Current
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Plated and presented food following chef requirements.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Followed recipes and chef instructions to prepare food correctly.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Learned other teammates' work tasks to train as backup.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
  • Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
  • Enhanced food presentation by assisting with final plating and garnishing, improving customer satisfaction.
  • Adapted to different kitchen stations as needed, showcasing versatility and broad skill set.
  • Reduced food waste by effectively managing food storage and rotation practices.
  • Supported chefs with ingredient prep, contributing to smoother cooking process and timely meal service.
  • Assisted in food preparation for enhanced meal quality and speed of service.
  • Maintained strict adherence to food safety regulations, ensuring all dishes met health standards.
  • Streamlined communication between kitchen and service staff, reducing order mistakes and improving dining experience.
  • Contributed to menu planning by providing feedback on popular dishes and potential improvements.
  • Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
  • Improved team efficiency by organizing workstations and prep areas before peak hours.
  • Fostered culture of continuous improvement, suggesting changes that improved kitchen efficiency and employee satisfaction.
  • Implemented new cleaning protocols, resulting in cleaner and more organized kitchen environment.
  • Enhanced customer satisfaction by quickly resolving issues related to food quality or preparation times.
  • Streamlined waste disposal procedures, minimizing environmental impact and promoting sustainability.
  • Assisted with inventory audits, identifying discrepancies and preventing potential stock issues.
  • Assisted in training new kitchen hands, leading to more competent and efficient kitchen staff.
  • Streamlined dishwashing process, allowing for quicker turnaround of kitchen utensils and cookware.
  • Coordinated with front-of-house staff to ensure smooth service during peak dining hours.
  • Maintained inventory levels, ensuring availability of necessary supplies without overstocking.
  • Facilitated team-oriented atmosphere, improving overall kitchen morale and productivity.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Followed food safety practices and sanitation guidelines.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained composure and work quality while under stress.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Stocked and rotated food items according to expiration dates.
  • Assisted in setting up and breaking down kitchen stations.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Maintained high personal grooming standards and uniform presentation.
  • Monitored food temperature, discarding items not stored correctly.
  • Trained new staff on food preparation and safety procedures.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Pushed, pulled and transported large loads and objects.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

I do alot of cook shifts but will occasionally still do kitchen hand

Head Chef

Southern Cross Care
05.2010 - Current
  • Placed orders to restock items before supplies ran out.
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Created recipes and prepared advanced dishes.
  • Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
  • Maintained well-organized mise en place to keep work consistent.
  • Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
  • Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
  • Arranged for kitchen equipment maintenance and repair when needed.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within the workplace environment.
  • Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Oversaw kitchen equipment maintenance schedules, ensuring reliable performance and longevity of crucial appliances.
  • Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
  • Optimized ingredient usage through meticulous waste tracking procedures, significantly reducing overall food waste levels within the establishment.
  • Adapted quickly to industry trends and dietary innovations, ensuring menu remained relevant and appealing.
  • Ensured optimal food quality and safety, rigorously adhering to health and sanitation guidelines.
  • Maintained high standards of kitchen cleanliness, consistently passing inspections with exemplary ratings.
  • Initiated sustainability audit, reducing environmental impact with eco-friendly practices and sourcing.
  • Streamlined kitchen operations to enhance efficiency, implementing new inventory management system.
  • Orchestrated catering services for high-profile events, enhancing establishment's reputation for quality and versatility.
  • Reduced food waste and improved sustainability practices with farm-to-table approach and efficient resource management.
  • Evaluated food products to verify freshness and quality.
  • Assisted with menu development and planning.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Implemented food cost and waste reduction initiatives to save money.

Cleaner

Southern Cross Care
07.2008 - 04.2010
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
  • Fostered safer work environment by promptly addressing spills and potential hazards.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained floor cleaning and waxing equipment.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Operated buffers and burnishers to clean and polish floors.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

occasionally still fill in for cleaning when needed

Laundry Attendant

Southern Cross Care
07.2008 - 04.2010
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Examined dried clothes to identify stains, tears and issues.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
  • Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
  • Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
  • Increased linen longevity with proper handling, folding, and storage procedures.
  • Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Assisted with unloading and loading customer laundry items.
  • Cleaned machine filters and lubricated equipment.
  • Monitored customer laundry loads to reach proper wash cycle times.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.

Education

George Town Primary
George Town, TAS
1999

Skills

  • Food safety
  • Inventory control
  • Operations management
  • Staff training
  • Food presentation
  • Team management
  • Sanitation standards
  • Kitchen organization
  • Health code compliance
  • Cost control
  • Scheduling staff
  • Policy enforcement
  • Allergy awareness
  • Opening and closing procedures
  • Kitchen equipment operation and maintenance
  • Order accuracy
  • Kitchen staff coordination
  • Waste reduction
  • Staff management
  • Food preparation
  • Food plating and presentation
  • Schedule coordination
  • Menu development
  • Housekeeping skills
  • High volume dining
  • Recipes and menu planning
  • Inventory controls
  • Performance improvement
  • BOH operations
  • Order delivery practices
  • Recipe creation
  • Ordering supplies
  • Food safety compliance
  • Equipment maintenance
  • Inventory ordering
  • Catering oversight
  • Kitchen management
  • Recruitment
  • Food production management
  • Schedule development
  • Nutrition
  • Menu pricing
  • Preparation oversight
  • Meal service coordination
  • Culinary techniques
  • Sanitizing
  • Teardown experience
  • Culinary arts background
  • Serving expertise
  • Health code requirements
  • Weekly menu preparation
  • Work area inspection
  • Equipment inspection
  • Food portion specification
  • Kitchen staff supervision
  • Critical thinking
  • Worker training
  • Safety training
  • Hiring and onboarding
  • Task delegation
  • Work station assignments
  • Cooking
  • Operational reporting
  • Food delivery oversight
  • Food safety understanding
  • Disciplinary Write-ups
  • Food and beverage service
  • ServeSafe manager
  • Supply ordering
  • Food assembly supervision
  • Production reporting
  • Microsoft Excel
  • Service quality standards evaluation
  • Data entry software
  • Process monitoring and improvement
  • Reservations coordination
  • Service training
  • Supplies purchasing
  • New products evaluation
  • Supplies forecasting
  • Production and time sequencing
  • Greeting and seating guests
  • Operational problems analysis
  • Team collaboration
  • Customer service
  • Budget development
  • Cash handling
  • Nutritional assessments
  • Work schedule creation
  • ServSafe food manager
  • Personnel data reporting
  • Waste procedures establishment
  • Point of sale POS software
  • Timesheet organization
  • Menu planning
  • Deposit preparation
  • Orientation and onboarding
  • Policies development
  • Special menu planning
  • Payment acceptance

Timeline

Kitchen Supervisor

Southern Cross Care
07.2010 - Current

Kitchen Hand

Southern Cross Care
07.2010 - Current

Head Chef

Southern Cross Care
05.2010 - Current

Cleaner

Southern Cross Care
07.2008 - 04.2010

Laundry Attendant

Southern Cross Care
07.2008 - 04.2010

George Town Primary
Alicia Hinds