Alicia Howell
Moore Creek,NSW
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
12
12
years of professional experience
Work History
Retail Supervisor
Bunnings Warehouse
03.2012 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered central telephone system and directed calls accordingly.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Updated daily banking into computer system
Education
High School Diploma -
Oxley High School
North Tamworth, NSW12.2007
Skills
- Employee Training
- Loss Prevention
- Handling Complaints
- Calendar and Scheduling Software
- Multitasking and Prioritizing
- Delegation and Supervision
- Relationship Building
- Customer Relations
- Good Telephone Etiquette
- Attendance records oversight
- Large team rostering
- Dependable and Responsible
- Written Communication
- Data Entry and Processing
Timeline
Retail Supervisor
Bunnings Warehouse
03.2012 - Current
High School Diploma -
Oxley High School
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