Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Howsam

Alkimos,WA

Summary

Reliable and upbeat team member, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
years of professional experience

Work History

Team Member

Ampol
02.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained productive, efficient approach to all tasks.

Team Member

Hungry Jack's
08.2021 - 02.2022
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used proper techniques to prepare food and ingredients.
  • Prepared food orders, cooking on grill and operating fry station.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Education

Edith Cowan University
Perth, WA

Ocean Reef Senior High School
Ocean Reef, WA
10.2020

Skills

  • Cleaning
  • Equipment Operation
  • Workplace Safety
  • Complaint Resolution
  • Complex Problem-Solving
  • Heavy Lifting
  • Area and Facility Cleaning
  • Clear Communication
  • Product Knowledge
  • Following Instructions
  • Attention to Detail
  • Positive Attitude

Timeline

Team Member

Ampol
02.2022 - Current

Team Member

Hungry Jack's
08.2021 - 02.2022

Edith Cowan University

Ocean Reef Senior High School

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Alicia Howsam