Alicia Joinbee
Crestwood
Summary
Dynamic Executive Officer with extensive experience at the Department of Social Services, excelling in office management and relationship management. Proven track record in enhancing operational efficiency and mentoring staff. Adept at critical thinking and communication, driving successful project outcomes while ensuring timely information flow and stakeholder engagement.
Overview
10
10
years of professional experience
Work History
Executive Officer
Department of Social Services
03.2024 - Current
- Provide high level support to my Executive and ensure they are briefed and always prepared.
- Prioritise the timely flow of information into and out my Executive’s office.
- Draft and lead work in the Risk Management space for the Group.
- Track the progress of items for my Executive’s consideration from across the department, including proactively following up with line areas to ensure my Executive has optimal consideration time.
- Act as a point of contact, liaise with stakeholders and action requests proactively to ensure responses meet expectations and timeframes.
- Develop, oversee and/or evaluate administrative practices, systems and procedures to ensure optimal efficiency and minimal red tape, and support the achievement of quality outcomes. Including mentorship of fellow executive support staff.
- Coordinate and support the management of regular business activities and processes, including Senate Estimates, Question Time Briefs, Ministerial Briefs and Submissions, Media Enquiries.
Project Support Officer
Department of Social Services
10.2022 - 03.2024
- Coordinated project documentation and reporting processes to ensure timely updates and compliance.
- Assisted in scheduling meetings and maintaining project timelines for multiple teams.
- Managed communication between stakeholders, facilitating effective information flow.
- Supported project managers in tracking progress and identifying potential risks or delays.
- Contributed to the development of project plans by gathering relevant data and insights.
- Monitored task completion against milestones, promoting accountability among team members.
Project Support Officer
National Indigenous Australians Agency
10.2021 - 10.2022
- Reviewed project materials and deliverables for adherence to methodologies and procedures.
- Coordinated logistics for meetings and events, ensuring seamless execution of project-related activities.
- Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
- Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
Assistant Director - Multinational Relations
Department Of Defence
03.2021 - 10.2021
- Multinational engagement with the other four nations (New Zealand, Canada, United Kingdom, United States of America)
- National point of contact for allied communications for Australia
- International teleconference meeting organization
- Drafting agendas and writing briefing packs for international meetings
Executive Assistant - Division
Department Of Defence
03.2019 - 03.2021
- Coordinated executive schedules, ensuring timely meetings and effective time management.
- Managed communication between executives and clients, fostering strong relationships and enhancing collaboration.
- Developed and maintained filing systems, improving document retrieval efficiency by streamlining processes.
- Prepared detailed reports and presentations, contributing to informed decision-making for executive leadership.
Executive Assistant - Branch
Department Of Defence
06.2017 - 03.2019
- Managed complex executive calendars, prioritizing appointments and coordinating logistics for meetings.
- Developed and maintained filing systems to ensure organizational efficiency and easy access to documents.
- Facilitated communication between executives and stakeholders, streamlining information flow and enhancing collaboration.
- Prepared high-quality reports and presentations, ensuring accuracy and adherence to corporate standards.
Team Leader - Customer Service Centre
Department Of Defence
07.2016 - 06.2017
- Led cross-functional teams to enhance operational efficiency and productivity.
- Developed training programs to improve team performance and service quality.
- Streamlined workflows by implementing process improvements, reducing turnaround time.
- Mentored junior staff, fostering a collaborative environment and promoting skill development.
Customer Service Officer
Department Of Defence
02.2015 - 07.2016
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Facilitated communication between clients and various departments to enhance service delivery.
- Assisted in staff training programs, promoting knowledge sharing and team development.
- Developed and maintained comprehensive documentation for customer interactions and resolutions.
Education
Indigenous Development Employment Program -
JY Australia
Canberra, ACT11-2025
Diploma of Business -
University of Sunshine Coast
Online 11-2025
Learning To Lead -
APSC
Canberra, ACT06-2022
Prince 2 Agile Foundation And Practitioner -
Tanner & James
Canberra, ACT06-2021
Certificate IV in Leadership -
Australian Indigenous Leadership Centre
Canberra, ACT11-2017
Certificate IV in Government -
Canberra Institute of Tech
Canberra, ACT11-2015
Diploma of Health Science -
James Cook University
QLD11-2013
High School Diploma -
Woree State High School
Cairns, QLD12-2012
Skills
- Office management
- Product development and expansion
- Staff management
- Relationship management
- Process improvements
- Business Administration
- Strong interpersonal skills
- Critical thinking skills
Timeline
Executive Officer
Department of Social Services
03.2024 - Current
Project Support Officer
Department of Social Services
10.2022 - 03.2024
Project Support Officer
National Indigenous Australians Agency
10.2021 - 10.2022
Assistant Director - Multinational Relations
Department Of Defence
03.2021 - 10.2021
Executive Assistant - Division
Department Of Defence
03.2019 - 03.2021
Executive Assistant - Branch
Department Of Defence
06.2017 - 03.2019
Team Leader - Customer Service Centre
Department Of Defence
07.2016 - 06.2017
Customer Service Officer
Department Of Defence
02.2015 - 07.2016
Indigenous Development Employment Program -
JY Australia
Diploma of Business -
University of Sunshine Coast
Learning To Lead -
APSC
Prince 2 Agile Foundation And Practitioner -
Tanner & James
Certificate IV in Leadership -
Australian Indigenous Leadership Centre
Certificate IV in Government -
Canberra Institute of Tech
Diploma of Health Science -
James Cook University
High School Diploma -
Woree State High School
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