Alicia Kostakakis
Laverton
Summary
Winner - Excellence in Customer Service WorkSafe Injury Support and Service Awards Injured Worker Service Allianz Workers Compensation Team Work & Leadership Behaviours Allianz Workers Compensation Team Work & Leadership Behaviours Allianz Workers Compensation Injured Worker Service Allianz Workers Compensation
Overview
18
18
years of professional experience
4
4
Certificate ||| Financial services
10
10
years of post-secondary education
Work History
Senior Case Manger Level
Allianz Workers Compensation
01.2011 - Current
- Department of Justice
- Management of second largest company at Allianz
- Managing high risk psychological (self harm) and physical injury claims
- Weekly case conferencing with DOJ to discuss claims and implement claims management strategies
- MDT conferencing
- RTW planning
- Quarterly claims reviews
- Workplace visits - Prisons / Courts to meet injured workers and employers / key stakeholders
- Phone conferences
- Providing face to face training with Department of Justice employers / worksites
- Meeting injured workers
- Implementing strategies to achieve company targets
- Providing technical advice to workers and employers
- Continuance rate focus through compensation paid and early RTW focus
- Coaching and mentoring Case Managers
- Ensured compliance with WorkSafe policies and processes
- RTW Index
- Excellent Customer Service to Injured workers / Employers and key stakeholders
- Allianz Workers Compensation
Senior Case Manager
Allianz Workers Compensation Ltd
- Level 2
- MDT Case Conferencing
- Facilitating Case Conferencing with case managers and implementing strategies to achieve company targets
- Provided technical advice to case managers and employers
- Represented Allianz at conciliation conferences
- Implementing case management strategies to achieve continuance rates
- Coaching and mentoring case managers
- Ensured compliance with WorkSafe policies and processes
- Responsible for managing stress high value work practice claims / determining liability through investigations / ongoing claims management
- Conducting team meetings
- Responsible for RTW index (commercial claims)
- SBE
- Implementing CWE calculator through Allianz project, which has been approved and signed off by Sydney and used for VIC – located on Allianz Intranet., Level 1
- Determining liability on time lost claims, Stress HVWP claims within Worksafe legislative timeframes (28 days)
- Regularly participated in multi-disciplinary case conferences to discuss appropriate rehabilitation and RTW strategies
- Participated in file reviews and client visits to provide advice on effective claims management strategies and reduction of claims costs
- Complied with company and WorkSafe requirements for high value work practices and continuance rates
- Termination of weekly compensation benefits and monitoring of medical and like expenses through medical evidence
- Provided employers and workers with excellent customer service
- Regularly met deadlines stipulated by WorkSafe guidelines and internal processes
- Provided strong RTW focus in management of claims
- Experience liaising with key stakeholders in identification of suitable duties to facilitate RTW
Case Manager
Allianz Workers Compensation Ltd
01.2006 - 01.2007
- Medical and like reviews / determine liability
- Reviewing claims costs and implementing strategies to reduce costs on medical treatment (IME’s / THP reports)
- One week Reviews
- Processing outstanding weekly payments to finalise claim
- Case Conferencing
- Processing of mail / accounts
- Reviewing claims / transferring to high risk for ongoing claims management
Return to Work Specialist
Allianz
01.2014 - Current
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in Software inventory tracking system.
Education
Certificate 3 Financial Services -
2008
Food Handlers Certificate -
RSA (Responsible Service of Alcohol) -
2003
Diploma - Personal Injury
2014.03 - 2023.12
Implementing CWE calculator -
2010
off by Sydney Allianz -
Skills
- Calculating PIAWE for small employers
- Work Related Skills
- Demonstrated leadership qualities and values
- Strong interpersonal and communication skills
- Exceptional customer service skills
- Knowledge of WorkSafe legislation
- Effective and contributing team player
- Ability to build relationships and influence at all levels
- Ability to negotiate on sensitive and complex issues
- Enthusiastic, passionate, and proactive
- High level organisational skills to meet deadlines
- Case Management
- Program Goals
- Outreach Programs
- Care Coordination
- Care Planning
- Patient Support
- Referral Coordination
- Records Management
- Staff Education and Training
- Case Needs Assessment
- Resource Management
- Conflict Resolution
- Stakeholder Collaboration
- Email and Telephone Etiquette
- Emotional Awareness
- Recruitment
- Relationship Building
Accomplishments
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
Certification
- Assist Training - 2 weeks
Additional Information
Self harm
Mental Health
Risk assessment
Appropriate intervention
Timeline
Swinburne University - Diploma , Personal Injury
2014.03 - 2023.12
Return to Work Specialist - Allianz
01.2014 - Current
Senior Case Manger Level - Allianz Workers Compensation
01.2011 - Current
Case Manager - Allianz Workers Compensation Ltd
01.2006 - 01.2007
Senior Case Manager - Allianz Workers Compensation Ltd
Swinburne University - Certificate 3 Financial Services,
William Angliss Institute - Food Handlers Certificate,
William Angliss Institute - RSA (Responsible Service of Alcohol),
Thomas Carr Secondary College - Implementing CWE calculator,
- off by Sydney Allianz,
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