Alicia Le Marchand
Dianella
Summary
I am 21 years old and I have a passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Europe with excellent organisational and public speaking skills. Skilled storyteller favoured by guests for talent to weave stories and history of sites and venues into an entertaining monologue.
Bilingual travel agent adept at building lasting client relationships.
Overview
7
7
years of professional experience
Work History
Travel Consultant
Helloworld Travel
01.2022 - Current
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Junior Office Assistant/ PA
West End Settlements
10.2020 - 12.2021
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Authored clear and professional business documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained complete and accurate files in both physical and digital formats.
Sales Associate
Pandora Jewelry
08.2017 - 09.2020
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Provided positive first impressions to welcome existing, new and potential customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Tracked stock using company inventory management software.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Organised racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Cert IV in School Based Education Support
North Metropolitan TAFE
12.2023
High School Diploma -
Churchlands Senior High School
Perth11.2020
Skills
- Customer needs anticipation and conflict mitigation
- Adaptable and Flexible
- Relationship Building
- Engaging with Diverse Customers
- Meeting Sales Goals
- POS Software
- Travel research
- Strong Communication Skills
- Bilingual
Timeline
Travel Consultant
Helloworld Travel
01.2022 - Current
Junior Office Assistant/ PA
West End Settlements
10.2020 - 12.2021
Sales Associate
Pandora Jewelry
08.2017 - 09.2020
Cert IV in School Based Education Support
North Metropolitan TAFE
High School Diploma -
Churchlands Senior High School
Similar Profiles
Olivia FieldOlivia Field
Sales Support Agent at Helloworld TravelSales Support Agent at Helloworld Travel
Jade ShawJade Shaw
Cruise Product Manager at Helloworld Travel LimitedCruise Product Manager at Helloworld Travel Limited
Pranjal AvasiaPranjal Avasia
Finance Business Partner at Helloworld Travel LtdFinance Business Partner at Helloworld Travel Ltd