Alicia Lesz
North Melbourne,VIC
Summary
With a proven track record at Qantas for managing challenging situations and enhancing safety, I bring exceptional customer service and problem-solving skills. Demonstrated ability to maintain composure under pressure, I excel in team collaboration and efficient cash handling, ensuring top-notch service and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Costco Wholesale Corp
Docklands, VIC
05.2022 - 06.2026
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer service experience by efficiently processing purchases and returns.
Cabin Crew
Qantas
Melbourne Airport, VIC
04.2024 - 10.2024
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for traveler’s and employees..
Customer Service Cashier
Liquorland
Melbourne, VIC
07.2022 - 03.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Arcade Attendant
Luna Park Melbourne
St Kilda, VIC
06.2021 - 11.2022
- Coordinated engaging events such as birthday parties or tournaments to drive additional foot traffic to the arcade.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Traffic Control
888 Traffic
Altona, VIC
10.2022 - 10.2022
- Performed general patrol services and provided traffic control.
- Ensured compliance with local regulations and guidelines pertaining to temporary traffic control measures.
- Assisted with traffic control during work projects, ensuring both public and worker safety at all times.
- Maximized safety measures within work areas by conducting regular inspections of traffic control equipment, ensuring proper placement, visibility, and functionality.
Arcade Attendant
Totally Game
Broadmeadows, VIC
01.2022 - 03.2022
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
Sandwich Artist
Subway
Carlton
03.2019 - 07.2019
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
Education
Certificate III - Makeup
Victoria University
Melbourne, VIC11.2019
Year 10 -
University High School
Parkville, VIC11.2018
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Money Handling
- Problem-Solving
- Honest and Dependable
- Team Collaboration
Certification
• RIIWHS302E - implement Traffic Management plan
• RIIWHS205E - Control Traffic with a stop-slow bat
• White card - Construction Induction Card
• Current Victorian Probationary license card
• First Aid & CPR - HLTAID012 provide first aid in an education and care setting with life saving first aid
Timeline
Cabin Crew
Qantas
04.2024 - 10.2024
Traffic Control
888 Traffic
10.2022 - 10.2022
Customer Service Cashier
Liquorland
07.2022 - 03.2024
Cashier
Costco Wholesale Corp
05.2022 - 06.2026
Arcade Attendant
Totally Game
01.2022 - 03.2022
Arcade Attendant
Luna Park Melbourne
06.2021 - 11.2022
Sandwich Artist
Subway
03.2019 - 07.2019
Certificate III - Makeup
Victoria University
Year 10 -
University High School